Service Durham is the customer experience management division of the Region of Durham's Corporate Services Department, dedicated to delivering exceptional, modernized service experiences through myDurham 311 - the Region's centralized, non-emergency point of contact. Leveraging digital platforms and innovative service models, Service Durham focuses on providing inclusive, accessible, and integrated services that meet the evolving needs of our customers (residents, businesses, and visitors).
By driving service excellence and enhancing public access through multiple channels including online, by phone, and in person, Service Durham ensures quick, convenient, and consistent customer experience. This customer-centric and collaborative approach streamlines service requests, delivers timely information, and fosters personalized experiences that reinforce the Region's commitment to service innovation and accessibility. Customers connect with us by calling 311, emailing 311@durham.ca, or using our self-service portal at myDurham311.ca
The Workforce Management Specialist provides technical leadership in workforce planning, forecasting, scheduling, intraday workforce management and workforce analytics. Reporting to the Manager, Service Enablement, the Workforce Management Specialist is responsible for developing workforce strategies that optimize service delivery, staffing utilization and operational performance across Service Durham.
The incumbent will:
Workforce Management Specialist • Whitby, ON, Canada
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