Project Manager Central Intake

Reporting directly to the Director Community Integration & Primary Health Care the Project Manager Central Intake is responsible for supporting the planning implementation and continuous improvement of projects that advance the growth standardization and sustainability of Central Intake and Coordinated Access pathways. The role focuses on workflow redesign technology enablement data-informed decision-making stakeholder engagement and change management across regional and provincial initiatives.

Working closely with Central Intake leadership internal teams physicians hospital and community partners Ontario Health and vendors the Project Manager supports the development and implementation of standardized referral pathways technology-enabled solutions and process improvements that enhance access coordination and transitions of care. This work spans Halton Healthcare regional partners and broader provincial coordinated access initiatives.

Key Responsibilities

• Lead and support projects that advance Central Intake and Coordinated Access priorities ensuring alignment with organizational goals provincial directives and regional access standards.
• Support workflow redesign process mapping implementation planning and continuous improvement initiatives to strengthen referral management and patient access.
• Coordinate project plans deliverables timelines risks milestones and stakeholder communications to ensure successful project execution.
• Collaborate with internal and external stakeholders to assess needs document workflows and support the implementation of standardized future-state processes.
• Lead or support technology implementations partner onboarding workflow optimization system enhancements and issue resolution activities.
• Develop project documentation presentations status reports training resources dashboards and briefing materials to support decision-making and project success.
• Support data collection analysis performance reporting and quality improvement initiatives to drive data-informed decisions and monitor outcomes.
• Identify monitor and escalate project risks issues and barriers developing mitigation strategies to support successful implementation.
• Apply change management principles to support stakeholder engagement communication training adoption and sustainability of new processes and technologies.
• Build and maintain strong relationships with Central Intake hubs healthcare providers community organizations Ontario Health and regional partners to advance integrated care and coordinated access initiatives.

Qualifications :

Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission vision and values of accountability respect and compassion which guide our individual behaviours and attitudes.

• Bachelors degree in Health Administration Health Sciences Business Administration Health Informatics Engineering or a related field. Masters degree considered an asset.
• Project Management certification (PMP CAPM PRINCE2 or equivalent) and/or Change Management certification (Prosci ADKAR or similar) considered an asset.
• Minimum 35 years of project management experience preferably within healthcare health system transformation digital health or service delivery improvement initiatives.
• Experience leading or supporting complex projects involving process redesign technology implementation stakeholder engagement and change management.
• Knowledge of Central Intake Coordinated Access referral management patient flow healthcare navigation or integrated care models considered a strong asset.
• Experience working with referral management platforms digital health technologies or healthcare information systems (e.g. Novari Ocean or similar solutions) is preferred.
• Demonstrated ability to manage multiple concurrent projects and priorities in a dynamic and fast-paced environment.
• Strong analytical critical thinking and problem-solving skills with experience using data to support decision-making performance measurement and quality improvement initiatives.
• Experience developing project plans reports presentations dashboards briefing materials and stakeholder communications.
• Advanced proficiency with Microsoft Office Suite including Excel PowerPoint Word Outlook and process mapping or project management tools.
• Exceptional communication facilitation presentation and relationship-building skills with the ability to engage effectively with clinicians physicians hospital leaders community partners vendors and regional stakeholders.
• Demonstrated ability to work independently and collaboratively within cross-functional teams while fostering strong partnerships and consensus among diverse stakeholder groups.

Additional Information :

Hours: Monday Friday 7.5 hour days (hours subject to change based on operational needs)

Salary: $54.219 to $67.80 per hour

Date Posted: August 4 2026

Internal applications due by: August 11 2026

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity equity and inclusion throughout our operations policies and culture. If you are passionate about what you do motivated by a job well done and as committed to excellence quality and patient satisfaction as we are wed like to hear from you. Please attach your current resume directly to this posting.

Please note that while this job is posted on Halton Healthcares career page it may also appear on third-party job boards. These external platforms may use automated tools including artificial intelligence for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team we recommend applying directly through our Halton Healthcare careers site.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health Safety & Wellness team prior to their start date as a condition of employment. This includes demonstrating compliance with Halton Healthcares Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1