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Insight Global
Copilot SpecialistInsight Global • Toronto, ON, Canada
Copilot Specialist

Copilot Specialist

Insight Global • Toronto, ON, Canada
6 days ago
Job type
  • Temporary
Job description

Insight Global is looking for AI Solution Enablement & Copilot Technical Specialist to join one of our top banking clients. This is a hybrid role (flexible 3 days per week) located in downtown Toronto. 3 month contract to start + high possibility of long-term extensions.

Required Skills & Experience

  • 10+ years of technology / consulting experience
  • 2+ years of Microsoft 365 Copilot experience
  • 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience
  • 5+ years of solution design / architecture experience
  • Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate)
  • Experience troubleshooting, triaging, and escalating technical issues
  • Strong communication skills; comfortable training and working directly with business stakeholders
  • Governance, DLP, and compliance experience

Key responsibilities

  • Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities.
  • Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation.
  • Support advanced triage before issues are routed to T&O, Engineering, Product, Security/DLP, licensing, or platform owners.
  • Maintain technical input into the escalation call sheet and support boundary model.
  • Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios.
  • Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/environment dependencies, and troubleshooting patterns.
  • Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance.
  • Support advanced labs, maker enablement sessions, and technical workshops.
  • Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake.
  • Contribute to early solution shaping, feasibility assessment, architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases.

What this role owns

  • Technical triage guidance.
  • Advanced Copilot capability interpretation.
  • Technical playbooks and troubleshooting guidance.
  • Technical input into support boundaries and escalation paths.
  • Solution feasibility input for emerging AI use cases.
  • Technical enablement for advanced labs and maker sessions.
  • Coordination with technical owners when issues move outside Flight Academy scope.

What this role does not own

  • General support inbox operations.
  • Day-to-day community management.
  • T&O platform administration.
  • Security/DLP policy ownership.

Ideal experience

  • Copilot Studio and agent development.
  • Power Platform and Power Automate.
  • Connectors and enterprise integrations.
  • ALM and environment strategy.
  • Security, compliance, DLP, and governance considerations.
  • Technical documentation and solution design.
  • Working with business, technical, and support teams.
  • Translating business needs into technical patterns.
  • Supporting enterprise rollout and adoption of Microsoft 365 capabilities.

Success measures

  • Complex Copilot issues are triaged more consistently.
  • Copilot Studio / Agent Builder questions have clearer support and escalation paths.
  • The Flight Academy team has practical technical playbooks.
  • Recurring technical issues become reusable guidance or enablement content.umian>
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Copilot Specialist • Toronto, ON, Canada

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