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Omega Solutions Inc
Collections Analyst IIOmega Solutions Inc • Toronto, ON, CA
Collections Analyst II

Collections Analyst II

Omega Solutions Inc • Toronto, ON, CA
5 days ago
Job type
  • Full-time
Job description
Collections Analyst
Toronto ON (hybrid twice a week onsite)

As a Collections Analyst, you will manage a complex enterprise portfolio while mentoring a team of collectors to ensure timely collections, monitor AR aging, and ensure policy compliance. Serving as a vital cross-functional bridge, you will collaborate with Sales, Operations, and other internal teams to resolve billing disputes and negotiate payment plans for distressed accounts. The ideal candidate brings professional-level Portuguese fluency and the ability to thrive in a fast-paced environment.

Responsibilities:
  • Portfolio Oversight: Manage a small business portfolio, monitoring AR aging in accordance with Invoice Life Cycle Guidelines.
  • Strategic Judgment: Exercise due diligence and business judgment to evaluate a customer’s ability or willingness to pay.
  • Cross-Functional Collaboration: Partner with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues.
  • Risk Mitigation: Identify accounts with financial distress and negotiate strategic payment plans.
Required Skills:
  • Experience: 3+ years of professional collections experience with a proven track record in a management or leadership role.
  • Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Language: Professional-level fluency in Portuguese is required.
  • Communication: Excellent verbal and written communication skills with the ability to manage diverse customer and internal stakeholder interactions.
  • Adaptability: Ability to excel in a high-growth, fast-paced environment while maintaining high accuracy and meeting strict deadlines.
  • Problem Solving: Demonstrated ability to collaborate on complex account resolutions, process improvements, and contract adjustments.

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Collections Analyst II • Toronto, ON, CA

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