Director, Application Reliability Engineering - Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You will join CIBC’s Digital and CX Technology (DCXT) group as the Director, Application Reliability Engineering – Operations, responsible for the production operations and reliability of multiple Tier 1 Contact Center and Banking Center applications. You will lead the implementation of Site Reliability Engineering (SRE) best practices to drive operational excellence, resiliency, and automation across these mission-critical platforms.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Strategic and Proactive SRE Leadership: Direct and manage all aspects of production support and reliability engineering for large, complex, mission-critical applications. Anticipate, detect, and address production-related issues proactively using advanced monitoring, observability, and automation. Define, educate, and enforce SRE processes, guidelines, and practices—such as service level objectives (SLOs), error budgets, and incident response protocols—to minimize impact and maximize uptime. Drive continuous improvement and application resiliency through post-incident reviews, root cause analyses, and reliability-focused engineering.
• Relationship Management: Manage relationships with delivery areas, business partners, and vendors; interface and maintain communications, lead incident resolution, monitor business escalation and technology change roadmap to provide on‑time response and support. Proactively manage offshore vendor relationships for support resources to ensure effective utilization and resolution of incidents around the clock.
• Automation and Operational Excellence: Lead the adoption of automation in operational tasks, monitoring, alerting, and recovery to reduce manual intervention and optimize reliability. Establish robust CI/CD pipelines and release management processes to support rapid, safe, and reliable deployments.
• Strong Leadership: Be a bold and authentic leader who is passionate about developing and coaching to bring out the best in people. Direct, motivate, develop, and manage performance of the management team and key staff focused on Application Support, Incident and Problem management, and SRE practices.

Who You Are

• You can demonstrate 10+ years of experience. in Application Support, Incident Management, Problem management, for Digital technology, Cloud technology, Integration Patterns and Security. You will be able to adapt to the fast paced environment. You have a strong operations and development background within a financial institution. You have experience managing and maintaining Enterprise Tier 1 Critical Applications which runs 24/7/365. You possess a team-oriented behavior that engages your team members for the knowledge and ability they bring to the table to determine corrective course of action, determine root cause and correction
• You have managed and maintained Enterprise Tier 1 Critical Applications with 24/7/365 operations, utilizing SRE principles to ensure reliability, scalability, and performance.
• You possess a team-oriented mindset that leverages the collective knowledge and abilities of your team to determine corrective actions, root cause analysis, and resolution.
• You’re digitally savvy. You seek out innovative solutions, embrace evolving technologies, and are comfortable with modern SRE tools and methodologies
• You are a bold and authentic leader. You’re passionate about developing and coaching diverse, high-performing teams, and embedding SRE culture across the organization.
• You’re driven by collective success. You value collaboration and understand the power of an inclusive team working together to achieve shared reliability goals.
• You act like an owner. You thrive when empowered to take the lead, drive reliability improvements, and deliver results.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 19th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Production Support, Business Requirements, IT Maintenance, IT Operations Support, Operational Efficiency, People Management, Service Levels, Technical Leadership, Work Collaboratively

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