Highbeam is building the future of business banking and cash management.
Our platform combines AI agents automated financial workflows and integrated financial products that save brands time and money.
Customers have generated billions in sales and include well-known brands such as Cuts Tushy NYON Sabah Still Here Alice Mushrooms Original Grain birddogs and more.
Our team includes alumni of Shopify Square Toast Rippling and McKinsey.
Weve raised $42M in equity from Acrew FirstMark Mayfield and Two Sigma Ventures.
About this role
Were looking for a Solutions Engineer who brings three things: genuine technical curiosity and the initiative to act on it the confidence to own a customer relationship end-to-end and the operational discipline to never let things fall through the cracks.
When a customer issue needs real solutioning not a canned answer youre the one who steps in: diagnosing the root cause finding the right fix even if its not the obvious one and driving it to resolution whether that means writing a doc filing a bug or flagging a product gap.
Youll also turn that same instinct inward building internal tools and AI-powered workflows that make the team faster.
What youll do
Triage and investigate bugs alongside Engineering write coherent steps to reproduce identify workarounds and keep stakeholders updated
Identify patterns across customers and translate them into crisp product feedback
Pick up the phone when a situation calls for it
Write the documentation and guides that scale the teams knowledge
Build internal apps and tools using AI to speed up internal processes and workflows
What were looking for
Customer communication
You own customer relationships not just responses comfortable clear and personable across email chat and phone
High energy and genuinely enjoy people customers come away from a conversation with you feeling better than when it started
Detail-oriented in practice you track open items follow through and close loops
Problem solving
Sharp pattern recognition: you notice when three customers hit the same wall and know whether its a docs problem a UX problem or a product gap
Creative solutioning when a problem needs it disciplined enough to know when it doesnt
Resourceful with tools youll find or build a way to solve a problem rather than wait for someone else to
Technical aptitude
Technical enough to investigate an integration issue understand SQL/data or wire together an automation without pulling in engineering
You use AI tools to make yourself meaningfully faster and youre always looking for the next one
Qualifications
Bachelors degree technical field preferred or equivalent hands-on experience
14 years in a customer-facing technical role Solutions Engineer Technical Account Manager Support Engineer or similar
Fintech or ecommerce experience is a plus; at minimum a genuine interest in business or personal finances
Youll thrive at Highbeam if...
You love working in-person with a high-performing team
You enjoy working in an idea-meritocratic low-ego environment
You are proactive and self-directed and you excel in ambiguous fast moving environments
You care about delivering a polished customer experience
Bonus: You have experience working in fintech AI or early-stage startups
What we offer
Chance to join the founding team of a well-funded startup chasing a huge opportunity
Competitive salary and meaningful equity
Great location: Our NYC office is in NoHo a short walk from the ACE BDFM NQRW 1 6 trains. Our Toronto office is downtown near St. Andrew Station.
Generous PTO
Comprehensive health & benefits package
Stipends for lunch commute wellness and purchasing customer products
Yearly offsitelast year we went to Mexico City!
Required Experience:
IC
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