Manager, Infrastructure & Cloud Services

As a recognized national law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.

When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.

Find the spark that will propel your career to new heights.

We are seeking a Manager, Infrastructure & Cloud Services to join the team in any of our offices.

The Manager, Infrastructure and Cloud Services is responsible for the management, reliability and ongoing development of the Firm’s core technology infrastructure and cloud platforms. Reporting to the Director, Enterprise Technology, this role oversees the operational management, performance and security of the Firm’s infrastructure services, including cloud platforms, network services, enterprise systems and end-user technology environments.

The position exists to ensure the Firm’s technology infrastructure is stable, secure, scalable and capable of supporting the operational needs of lawyers and business professionals across multiple offices. The Manager leads a team responsible for infrastructure operations, cloud services management, network services and modern workspace technologies, ensuring consistent service delivery and alignment with the Firm’s technology strategy. Working closely with Information Security and Governance, Applications and Development, Service Desk and other IT teams, the Manager ensures that infrastructure and cloud services are effectively maintained, optimized and enhanced to support business continuity and collaboration. This role contributes to maintaining a resilient and modern technology environment that enables the Firm to deliver high-quality legal services while supporting evolving workplace and cloud technologies.

Key Responsibilities

• Manage the Firm’s infrastructure and cloud services by overseeing the performance, availability and maintenance of enterprise systems, cloud platforms and network services to ensure reliable technology operations across the Firm’s offices.
• Oversee day-to-day infrastructure operations by coordinating the work of infrastructure, cloud, network and modern workspace specialists using established operational processes and tools to maintain system stability and service continuity.
• Lead and develop infrastructure and cloud services staff by providing guidance, mentoring and performance management to maintain a high-performing technical team capable of supporting the Firm’s evolving technology needs.
• Support the planning and implementation of infrastructure improvements by working with the Director, Enterprise Technology and other IT leaders to modernize technology platforms and improve operational efficiency.
• Oversee the operation and optimization of the Firm’s cloud services by coordinating cloud infrastructure, identity and platform management activities to support secure and scalable cloud-based solutions.
• Ensure the effective operation of network infrastructure and modern workspace technologies by coordinating with specialists responsible for connectivity, endpoint platforms and collaboration technologies to support reliable access to Firm systems and services.
• Work with technology vendors, service providers and internal IT teams by coordinating service delivery, troubleshooting and system enhancements to maintain effective infrastructure services and resolve operational issues.
• Monitor infrastructure and cloud service performance by reviewing operational metrics, system alerts and service reports to identify risks, improve system reliability and inform technology planning activities.

What You’ll Bring

• Bachelor’s Degree in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and relevant experience.
• More than 10 years of relevant experience in infrastructure, cloud services, or enterprise technology operations.
• Minimum of 5 years of experience managing or leading infrastructure or cloud technology teams within an enterprise environment.
• Experience supporting a professional services organization such as a law firm, accounting firm or consulting firm is considered an asset.
• Strong knowledge of enterprise infrastructure including servers, storage, networking and virtualization platforms.
• Experience managing public cloud platforms and cloud-based services.
• Familiarity with modern workplace technologies including endpoint management and collaboration platforms.
• Experience with infrastructure monitoring, system performance management and operational support processes.
• Strong leadership and team management skills.
• Ability to manage complex technical environments and coordinate work across specialized technical roles.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

What We Offer

We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer:

• A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days;
• A Diverse and Inclusive Workplace;
• Flexible working options;
• Maternity Leave Top-up;
• A Firm matching Group Retirement Savings plan;
• An individual TFSA with low fund management fees and competitive investment options;
• Employee Assistance Program to support you and your family;
• A wellness spending account to foster employee well-being;
• Professional Development opportunities;
• Employee appreciation events;
• Charitable giving programs.

Compensation

We offer a market-leading total rewards package with the expected range of the annual salary to be between $114,850 - $166,230.

The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards.

Who We Are

Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.

This is a newly created role and does not replace an existing position.

While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted.

Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our People and Culture department of the nature of the accommodation that you may require, to ensure your equal participation.

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