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Infotek Consulting Inc.
Associate – Client OnboardingInfotek Consulting Inc. • Toronto, ON, Canada
Associate – Client Onboarding

Associate – Client Onboarding

Infotek Consulting Inc. • Toronto, ON, Canada
7 days ago
Job type
  • Temporary
Job description

Associate – Client Onboarding (Contract)

Location: Toronto, ON (Hybrid – 2–3 days per week in office)

Duration: 6-month contract with potential for extension

Hours: Monday–Friday, 9:00 AM–5:00 PM EST (hours may vary based on team requirements)

Position Overview

We are seeking an Associate to join a Client Onboarding team supporting investment advisors with account openings and client asset transfers. This is an operations-focused role and is not client-facing. The successful candidate will help ensure client accounts are opened accurately and efficiently while coordinating transfers from other financial institutions and resolving operational issues.

Key Responsibilities

  • Support investment advisors with the onboarding of new client accounts.
  • Open and establish client investment accounts accurately and efficiently.
  • Coordinate and monitor transfers from other financial institutions.
  • Follow up on outstanding account transfer requests.
  • Review policies and procedures to ensure compliance with operational standards.
  • Manage escalations and assist in resolving onboarding issues.
  • Maintain accurate documentation and complete administrative tasks in a timely manner.
  • Collaborate with internal teams to deliver a smooth onboarding experience.

Required Qualifications

  • 2–3+ years of banking or financial services operations experience.
  • Experience with account openings and client account transfers, ideally within wealth management or investment operations.
  • Strong proficiency with Microsoft Excel and Microsoft Word.
  • Comfortable working with technology, data, and multiple systems.
  • Experience handling escalations and interpreting operational policies.
  • Excellent organizational skills with strong attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Bilingual in English and French.
  • Eagerness to learn new systems and processes.
  • Self-motivated with a collaborative approach to work.

Education

  • Post-secondary education or equivalent combination of education and relevant experience.

Interview Process

  • Up to two interview rounds.
  • Initial virtual interview (approximately 30 minutes).

AI in Hiring Notice: As part of our recruitment process, AI-powered tools may be used to assist with resume screening, candidate matching, and other recruitment-related activities. All hiring decisions are made by qualified recruitment professionals in accordance with applicable employment laws, including Ontario's Working for Workers legislation.

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Associate – Client Onboarding • Toronto, ON, Canada

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