Your Style Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Customer Care Associate (Bilingual French/English REMOTE)
Reporting to: Customer Care Leader
Part-Time Permanent
Harry Rosen Inc.
Central Office 77 Bloor St. West
Remote work environment
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed Companies.
If you have a strong interest in retail customer service and fashion this is an ideal role for you.
Responsibilities:
Responding to incoming customer inquiries via telephone e-mail and live chat
Following-up with clients on E-commerce Loyalty program and other miscellaneous inquiries
Participating in fraud prevention
Sourcing products for order fulfillment and overseeing order delivery
Processing returns refunds and other adjustments
Liaising with Logistics teams to ensure timely order processing
Working with internal and external partners to ensure client needs are met
Fielding gift card inquiries and processing and shipping of gift cards
Maintaining accurate records of your work
Fulfilling other requests/special projects
Schedule will be based on business needs with a minimum of 14 hours and up to 24 hours per week.
The successful candidate will have the following background/experience:
What are the perks of the job
Competitive pay program
Best in industry discounts and special purchase opportunities
A modern digitally advanced workplace
A leader committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Inclusivity Council
An employer that values internal growth and promotion and is committed to succession planning for your future
**Compensation for this role will be based on skills and experience with a starting point of $22/hr.
We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details.
Required Experience:
IC
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