Solution Architect (Salesforce & AWS Cloud)

• Hiring a Solution Architect (Salesforce & AWS Cloud Services, and Insurance/Financial Services domain).

Requirement Summary

• Job Role/Title: Solution Architect (Salesforce & AWS Cloud Services)
• Anticipated Start Date: 4 weeks from offer (pending background checks)
• Job Type: Contract Opportunity. Initial contract for 1 year
• Job Location: Toronto, ON / London, ON / Winnipeg, MB.
• Work Style: Hybrid Work - 3 days per week in the office required (Tuesday and Thursday are mandatory).
• Work Hours: 37.5 hours/week, typically Monday-Friday, 9:00 am to 5:00 pm
• Contractor to work extra time or be on-call: Yes, may require support overtime as needed.
• Rate : Up to $100/Hr. (on Incorp).
• Reliability Clearance:Yes

NOTE:

• Successful personnel must have an active Reliability Status Security Clearance / be willing to undergo the Security Clearance process
• Eligibility Criteria: The consultant must be a resident of Canada for at least 5+ years to be eligible to apply for the client's Reliability Status Security Clearance.

Must-Have Skills for this Role

• Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.
• Hands-on expertise in AWS services supporting Amazon Connect integrations, including Lambda, API Gateway, EventBridge, IAM, S3, DynamoDB, and CloudWatch.
• Familiarity with major public cloud providers (AWS, Azure, or GCP); AWS and Salesforce certifications are considered an asset.
• Experience with technologies such as Java, SQL,.NET, Salesforce Platform, and AWS.

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Position Overview

We are looking to hire a contractor Solution Architect for our Technology Enablement Platform team.

Architect & Deliver Meaningful Solutions

• Design end-to-end solution architectures that align business goals, customer needs, and enterprise strategy.
• Develop architecture artifacts (diagrams, decision records, models) that clearly define both functional and non-functional requirements.
• Translate complex business and technology challenges into simple, scalable, and sustainable solutions.
• Architect customer service and contact center solutions.
• Collaborate closely with peers to design scalable solutions that accommodate future architectural changes.

Lead Technical Direction

• Own the technical vision and solution roadmap in collaboration with Enterprise and Portfolio Architecture.
• Guide teams through architecturally significant decisions, balancing innovation with practicality.
• Ensure solutions meet security, reliability, scalability, and performance standards.
• Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.
• Identify and introduce emerging technologies and best practices that deliver measurable business value.
• Continuously improve delivery through automation, reusable components, and platform capabilities.
• Lead modernization initiatives focused on enhancing customer and advisor experiences through integrated CRM and contact center platforms.
• Partner with business leaders, product owners, engineers, and stakeholders to deliver aligned outcomes.
• Act as a trusted advisor, communicating complex technical concepts clearly to diverse audiences.
• Build strong relationships across teams, vendors, and platform partners, including Salesforce and AWS.
• Collaborate with customer service, operations, and digital teams to optimize customer interaction workflows and experiences.

Elevate Teams & Culture

• Foster a high-performing, agile engineering culture.
• Mentor developers and engineers on architecture, design patterns, integration strategies, and best practices.
• Promote a mindset of continuous learning, improvement, and accountability.

Qualifications and Key Skillset for this Role

• Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
• Minimum 10 years of experience in complex IT environments, particularly in architecture, application development, and integration.
• 6+ years of hands-on experience in cloud solution architecture and design, with a strong understanding of Enterprise Design Patterns.
• Strong experience designing and implementing solutions on the Salesforce platform, including Salesforce Service Cloud.
• Experience architecting and implementing Amazon Connect contact center solutions, including voice, chat, routing, agent workspace, and omnichannel customer engagement capabilities.
• Experience designing and supporting integrations between Salesforce Service Cloud Voice (SCV) and Amazon Connect, including CTI integrations, call controls, screen pops, call recording, real-time transcription, and agent experience optimization.
• Experience designing enterprise integrations using APIs, middleware, event-driven architectures, and microservices.
• Demonstrated ability to lead and influence technical decisions across multiple teams and priorities.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Expertise in producing clear architecture artifacts (e.g., diagrams, decision records, solution designs, and integration patterns).
• A preference for simplicity and an ability to challenge technical constraints through iterative and Agile approaches.
• Strong analytical skills to balance big-picture thinking with attention to detail across a range of contexts.
• Proven ability to build and maintain stakeholder relationships across geographies, business functions, and vendors.
• Self-starter with the ability to comfortably operate in ambiguity.
• Experience in financial services, insurance, or a similarly complex and regulated industry.
• Experience aligning architecture with business goals and IT strategy in collaboration with delivery and infrastructure teams.
• Leadership experience guiding cross-functional technology teams (BA, Development, QA, Product, and Operations) using best practices and standards.
• Deep knowledge of Salesforce Service Cloud, Service Cloud Voice (SCV), Case Management, Omni-Channel Routing, Knowledge Management, and Digital Engagement capabilities.
• Experience integrating Salesforce Service Cloud Voice with Amazon Connect using CTI adapters and supporting AWS services.
• Experience with customer contact center technologies, including IVR, call routing, workforce optimization, conversational AI, and digital engagement channels.
• Proficiency with CI/CD tools such as GitLab, Git, Bitbucket, and DevOps pipelines.
• Familiarity with architecture modeling languages and frameworks (UML, ArchiMate, TOGAF, etc.).
• Understanding of architecture disciplines across Business, Information (Data), Application, Technology, and Security.
• Experience with Agile delivery methodologies (Scrum, Kanban) and understanding of Agile principles.
• Knowledge of continuous architecture and value stream approaches to business solutions.

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