About Taylor+
At Taylor+ we believe that adding value for our customers in Commercial Office, Retail or Industrial assets is fundamental to our approach. Our Taylor+ approach will seek innovative ways to support the success of our customers and will find opportunities for customer and customer employee engagement. We realize that to be truly different as a Company, the Taylor+ approach must be innovatively built for our customers and teammates to establish the value of the Taylor+ environments.
Community Leader
This role requires a highly motivated individual to have responsibilities for and leadership at our properties. In your customer first mentality you build relationships with community customers, your colleagues, external contractors, while working as a member of the Taylor+ team. You have responsibilities for community planning, client reporting, administration, operational & technical, expenses, budgeting, capital planning & execution, construction and sustainability. You are a leader in customer relationships building, have a 360-degree view of community building and provide meaningful leadership and support to your colleagues.
Taylor+ is an organization that puts customers and clients first. We believe in success by anticipating needs, being honest and considerate. All Taylor Co. team members go above and beyond in this pursuit.
You will be responsible for:
- Customer, client and colleague satisfaction
- Responsibilities towards the Taylor+ Community Plan(s)
- Client(s) relationship building and reporting
- Community engagement, leasing support, alternative revenue generation
- Strategic leadership for community administration including fostering collaboration with colleagues and leadership for all aspects of community, community administration, customer onboarding and engagement
- The administration of the community; including financial statement interpretation, lease administration, Procore etc.
- Leadership towards budgeting and implementation. This includes revenue assumptions, projects, cost allocation, forecasts and monthly performance
- Leadership for operating & capital expense strategy
- Leadership around the community operations; overall community appearance, efficiency / effectiveness of contracts, construction, systems, preventive maintenance, fire & life safety, emergency management, sustainability
- Leadership in the programming of events and activations with the overall oversight on the customer experience component
- Liaison and lead the collaboration between the office and retail component to ensure a cohesive flow of the vision for the asset
To succeed in this role:
- Minimum of 10+ years direct work experience in a senior leadership position within a Retail commercial real estate portfolio, including flagship/boutique retail assets
- Post-secondary education
- Working knowledge of Angus, Yardi and Procore
- Must be flexible with working hours to meet the needs of our customers and colleagues
- Thrive in an organization that constantly will evolve and adapt
- Sharing knowledge and close collaboration with the Community teams and Taylor Co. leadership within a reciprocal environment
- Ability to lead and influence teams and vendor relationships
- Driven to achieve results and continuously striving to deliver the highest performance through creative thinking
Community Leader • Toronto, ON, Canada
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