Senior Solutions Consultant

Job Description: Senior Solutions Consultant Role Overview

The Senior Solutions Consultant will partner with clients across global markets to design, configure, and implement CORA Loyalty platform capabilities that deliver measurable business value. Acting as a trusted advisor, this role bridges customer business objectives with CORA Loyalty's technology platforms, ensuring implementations maximize standard platform capabilities, follow industry best practices, and support long-term customer success while minimizing unnecessary customization. As a senior member of the Professional Services organization, this individual will collaborate with clients, Product Management, Engineering, Quality Engineering, Client Success, and Delivery teams across multiple regions to guide customers from discovery through implementation, adoption, and ongoing optimization. The ideal candidate combines business consulting expertise, SaaS implementation experience, technical solution design skills, and exceptional client engagement capabilities. This role embraces AI-enabled ways of working, leveraging intelligent tools to improve implementation quality, accelerate delivery, enhance customer engagement, and identify opportunities for customers to benefit from AI-driven capabilities across the CORA Loyalty platform.

Compensation & Role Details

Expected Salary Range: The expected base salary range for this role is between $130,000 – $140,000 CAD, depending on experience and qualifications.

Role Type: New Role

AI Disclosure: AI may be used during the hiring process.

Key Responsibilities

Client Discovery & Solution Design

• Lead discovery workshops to understand customer business processes, operational requirements, and strategic objectives.
• Translate business requirements into scalable solution designs leveraging CORA Loyalty platform capabilities while aligning with customer objectives and industry best practices.
• Recommend implementation approaches that maximize standard platform functionality while minimizing customization.
• Design global implementation solutions that accommodate regional business processes, localization requirements, regulatory considerations, and operational differences.
• Utilize AI-assisted tools to accelerate requirements gathering, solution design, documentation, and implementation planning.
• Identify opportunities where AI-enabled platform capabilities can improve customer experiences, operational efficiency, and business outcomes.
• Develop solution designs, business process documentation, configuration specifications, integration requirements, and implementation roadmaps.

SaaS Platform Implementation

• Lead customer implementations from discovery through production deployment across multiple global client engagements.
• Configure CORA Loyalty platform capabilities to support customer business requirements and operational objectives.
• Collaborate with Product Management and Engineering to identify product enhancements, implementation improvements, and platform evolution opportunities.
• Support data migration, integration planning, solution validation, user acceptance testing, training, and production readiness.
• Guide customers through implementation milestones, organizational readiness, and successful go-live activities.
• Leverage AI-assisted tools to streamline documentation, implementation planning, knowledge management, and customer communications.
• Develop reusable implementation methodologies, templates, and best practices that improve consistency, scalability, and efficiency across global implementations.

Client Advisory & Business Consulting

• Serve as the trusted advisor throughout customer implementation engagements.
• Facilitate executive workshops, business process reviews, solution demonstrations, and design sessions.
• Present implementation strategies and solution recommendations to executive, business, and technical stakeholders.
• Advise customers on industry best practices for loyalty program management, customer engagement, and SaaS platform adoption.
• Help customers identify opportunities to leverage AI-enabled capabilities across the CORA Loyalty platform to improve customer experiences, operational efficiency, and business outcomes.
• Build long‑term client relationships focused on adoption, optimization, and continuous value realization.

Cross-Functional Collaboration

• Partner closely with globally distributed Product Management, Engineering, Quality Engineering, Client Success, Sales, and Delivery teams.
• Translate customer requirements into user stories, acceptance criteria, and product enhancement requests.
• Participate in release planning, feature validation, and product roadmap discussions.
• Share implementation insights that influence future product strategy and platform evolution.
• Champion AI-assisted delivery practices and continuous improvement across the Professional Services organization.
• Contribute reusable implementation assets, knowledge articles, templates, and delivery accelerators that improve global implementation consistency.

Key Skills & Qualifications

• 8+ years of experience implementing enterprise SaaS platforms or complex business applications.
• Strong experience conducting business process analysis, requirements gathering, and solution design.
• Proven experience leading enterprise software implementations from discovery through production deployment.
• Excellent understanding of SaaS implementation methodologies, customer onboarding, and organizational change management.
• Experience configuring enterprise software platforms without extensive custom development.
• Strong understanding of APIs, enterprise integrations, cloud applications, and data migration concepts.
• Excellent facilitation, presentation, consulting, and executive stakeholder management skills.
• Strong analytical, business consulting, and problem-solving capabilities.
• Experience working within agile product and engineering organizations.
• Experience collaborating with globally distributed delivery teams and supporting multinational customers.
• Familiarity with AI‑assisted productivity tools such as Microsoft Copilot, ChatGPT Enterprise, Claude, Cursor, or similar platforms.
• Experience leveraging AI to improve business analysis, solution design, documentation, implementation planning, or customer engagement is highly desirable.
• Excellent written and verbal communication skills with the ability to influence both business and technical audiences.

Business Unit: RewardOps

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. At Jonas we have long realized that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients. This allows Jonas Software to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy “to be the best, you have to beat the best”; well at Jonas Software we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best!!! Jonas Software is an Equal Opportunity Employer.

If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at jobs@gjonas.com or 905-470-4600.

Jonas Software and its subsidiaries will never request payment, banking information, or sensitive personal documents from candidates at any stage of the application or interview process. Any such requests should be treated as fraudulent. If you receive suspicious communication claiming to represent Jonas Software or one of our subsidiaries, please contact us at jobs@gjonas.com.

Jonas Software is part of a CSI group of companies.

#J-18808-Ljbffr