Manager, PI Operational Reporting & Analysis

Manager, PI Operational Reporting & Analysis

Toronto, ONT, Canada

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

TheOpportunity

Reporting to the Director, Personal Insurance (PI) Operational Reporting & Analysis, the Senior Manager, PI Operational Reporting & Analysis plays a key role in delivering performance reporting, financial analysis, and business insights for the Personal Insurance (PI) business.

The role is responsible for leading the development of executive, Board, investor, and regional performance reporting that provides a clear view of business performance across Personal Insurance. Through the measurement and analysis of financial, operational, and strategic performance indicators, the Senior Manager enables leaders to understand business results, identify performance drivers, assess emerging risks and opportunities, and make informed decisions.

This role serves as a critical partner to Personal Insurance leadership, Corporate Finance, Actuarial, Investor Relations, Operations, and other stakeholders by transforming complex business information into meaningful insights and actionable recommendations. The position also provides leadership for reporting and analytical capabilities, driving continuous improvement in reporting processes, governance, and performance measurement frameworks.

The successful candidate combines strong business acumen, analytical expertise, and leadership capabilities to deliver high-quality insights that support Personal Insurance's operating and financial objectives.

WhattoExpect

• Drive Business Performance Reporting & Executive Insights
• Lead the Personal Insurance business performance reporting, delivering timely and insightful reporting for the Executive Team, Board of Directors, PI Senior Leadership Team, and other key stakeholders.
• Translate financial, operational, and strategic information into concise executive narratives that clearly articulate performance drivers, risks, opportunities, and emerging trends.
• Develop reporting and presentations that support business performance reviews, executive discussions, and investor communications.
• Lead Personal Insurance Performance Measurement
• Lead the measurement, monitoring, and reporting of regional and consolidated Personal Insurance financial and operational performance.
• Provide leaders with a comprehensive view of business results through P&L analysis, operational metrics, and key performance indicators across markets, channels, and business segments.
• Identify and analyze variances, trends, performance gaps, and emerging risks to support effective business management.
• Partner with Finance, Portfolio Management, and Business Leaders to evaluate performance drivers and support actions required to improve business outcomes.
• Support Business Decision Making
• Partner with business leaders to monitor progress against operating plans, financial commitments, and business objectives.
• Deliver analysis that helps leaders understand the impact of operational decisions, business initiatives, and changing market conditions.
• Identify performance risks and opportunities and provide actionable recommendations to improve results.
• Contribute analytical expertise and performance insights that support forecasting, planning activities, and management discussions.
• Lead External Reporting & Strategic Analysis
• Lead Personal Insurance contributions to quarterly earnings, investor reporting, external disclosures, and related stakeholder communications.
• Partner with Investor Relations, Corporate Finance, Actuarial, and business leaders to develop clear and compelling performance narratives.
• Deliver analytical support for major business initiatives, acquisitions, integrations, and other high-priority corporate programs.
• Advance Reporting Excellence & Team Capability
• Drive continuous improvement across reporting processes, governance practices, analytical tools, and data management capabilities.
• Lead the implementation of enhanced reporting solutions, dashboards, automation opportunities, and AI-enabled analytical capabilities.
• Strengthen data quality, reporting controls, and governance practices to ensure reporting integrity, consistency, and audit readiness.
• Establish and maintain effective reporting standards and practices across Personal Insurance.
• Lead, coach, and develop the Operational Reporting & Analysis team, fostering a high-performing, collaborative, and insight-driven environment.
• University degree in Business, Accounting, Economics, Finance, or a related discipline.
• Professional designation such as CPA, CFA, or equivalent.
• Minimum 8 years of progressive experience in financial reporting, performance management, business analytics, or related disciplines within the P&C insurance industry.
• Strong understanding of P&L performance measurement, business performance management, and financial analysis.
• Proven ability to synthesize complex financial and operational information into meaningful business insights and executive-level communications.
• Advanced analytical, financial modelling, presentation, and problem-solving skills.
• Strong stakeholder management skills with the ability to influence and build relationships across multiple functions and leadership levels.
• Demonstrated leadership experience developing talent, coaching teams, and fostering a culture of accountability and continuous improvement.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Self-motivated, adaptable, and capable of managing multiple priorities in a dynamic environment.

What youBring

• University degree in Business, Accounting, Economics, Finance, or a related discipline.
• Professional designation such as CPA, CFA, or equivalent.
• Minimum 8 years of progressive experience in financial reporting, performance management, business analytics, or related disciplines within the P&C insurance industry.
• Strong understanding of P&L performance measurement, business performance management, and financial analysis.
• Proven ability to synthesize complex financial and operational information into meaningful business insights and executive-level communications.
• Advanced analytical, financial modelling, presentation, and problem-solving skills.
• Strong stakeholder management skills with the ability to influence and build relationships across multiple functions and leadership levels.
• Demonstrated leadership experience developing talent, coaching teams, and fostering a culture of accountability and continuous improvement.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Self-motivated, adaptable, and capable of managing multiple priorities in a dynamic environment.

High degree ofproficiencywith Englishrequiredto service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement?We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contactingaccessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

• Job Identification 9256
• Job Category Underwriting and Insurance Operations

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