Account Manager

Experience Without Limits
Come shape the future of brand experience.

At Jack Morton we design and buildhead-turning smile-inducing impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clientsunlock the full value of experiencesby turning bold ideas into meaningful connections.

That takes a team thats bold curious and acts as one.We build on each others ideas challenge conventions and show up for one another every day. Here youll do your best work grow quickly and partner across clients disciplines and global teams to bring new ideas to life.

This is a place where curiosity drives whats next boldness raises the bar and every win is shared. Where ownership is expected egos are left at the door and the work reflects the passion and talent of the people behind it.

Experience without limitsin your work your growth and your impact.

SUMMARY

An Account Manager is responsible for maintaining and growing assigned Impact XM clients as it relates to their Experiential Marketing portfolios. An Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and drives the tactical aspects of all project deliverables. The Account Manager takes all appropriate and necessary actions to ensure clients regard Impact XM in high esteem and have significant confidence in the support provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned. The duties and responsibilities as outlined in this Job Description may be changed from time to time by Impact XM as it deems necessary without further notice to the Employee.

Implementation:

• Support the management of your assigned clients Experiential Marketing portfolio
• Serve as the primary point of contact with Impact XM clients contact on project deliverables
• Engage Global Estimating when required and support estimating efforts where appropriate
• Prepare written correspondence and proposals
• Prepare workback schedules and project plans communicate action times to supporting personnel monitor adherence to deadlines
• Possess strong operational knowledge of Impact XM systems tools & processes as it relates to project workflow engage and manage effectively
• Drive collaboration with Impact XM Fulfillment Centers Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
• Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
• Observe deadlines prioritize workload and operate under limited time constraints
• Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
• Act as liaison between clients agencies appropriate 3rd parties and all Impact XM departments
• Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
• Proficient in Microsoft Office in order to prepare client correspondence proposals and presentations

Account Management:

• Able to manage multiple mid-size clients (each $250K - $500K annual revenue)
• Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
• Recognize and support development of new business opportunities with existing clients
• Build and maintain relationships with the clients that we support
• Elevate new prospect opportunities to sales leadership
• Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
• Actively participate in internal brainstorming sessions by offering ideas on project deliverables
• Participate in capabilities presentations sales presentations pitches and proposal generation for existing client base and prospects
• Clearly represent their clients needs while guiding internal teams with their knowledge and insights of the client and the clients business throughout the project life cycle from concept development through delivery and final billing
• Manage all account related needs including but not limited to:
• Inventories
• Show site expectations
• Quality assurance
• Estimating proposals & invoicing
• Travel approximately 20% of the time supporting client deliverables

Financial Responsibility / Management:

• Maintain and update project information including financial within Impact XM systems
• Demonstrate project and meeting fiscal responsibility
• Monitor and ensure consistent delivery of 40% gross margin on average
• Responsible for estimating repeat projects; working with Global Estimating on new builds large activations or specialty projects
• Ensure all costs/ items are accounted for within Impact XM systems client quotes proposals and invoices
• Review all invoice drafts for accuracy prior to billing
• Follow-up directly with client as required to resolve unpaid invoices in a timely fashion
• Contribute to regular business review reports with Account Director

Leadership

• Train and develop individual skill set expanding client services business and marketing expertise
• Resolve problems / conflicts within team within reason
• Complete all work with some supervision and direction

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made up to undue hardship for employees that advise accommodation is required pursuant to the prohibited grounds of the human rights legislation.)

Desired Characteristics:

• Passionate about working with people and be customer-centric
• Experience in the face-to-face experiential marketing or a creative solutions based agency
• Thrives in an entrepreneurial and independent environment
• Is impervious to limits or roadblocks
• Embodies flexibility open-mindedness and receptivity
• Actively works out solutions
• Identifies something valuable in being part of a team and ability to effectively collaborate
• Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals quotations and letters; maintain accurate and complete client and project files
• Ability to develop excellent rapport with existing and prospective clients
• Demonstrates a good business sense
• Exhibits the ability to multi-task sell and operate under severe time constraints and deadlines
• Good organization detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment

EDUCATION and/or EXPERIENCE

Bachelors degree (B.A. or B.S.) from four-year college or university; and 2 years experience as an Account Coordinator or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.

Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race religion color national origin disability sexual orientation gender identity gender expression age marital status veteran status or any other basis prohibited by law.

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Requisition #: 2110

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***JOB SCAM ALERT***

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name and the names of some of our employees to solicit applications for fake jobs to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address@ or @ or @impact-xm. We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

If you have provided personal information in connection with a fake job offer or interview and you are concerned we suggest that you take appropriate action.

Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 250 - 500