Vice President of Customer Success & Support About the Company Innovative legal tech company Industry Internet Type Privately Held, VC-backed Founded 2017 Employees 201-500 Funding $26-$50 million Categories - Harley Davidson - Makes and Models - About the Role The Company is seeking a VP of Customer Success and Support to join their team. This role is pivotal in ensuring that all customers, from solo practitioners to enterprise legal teams, derive exceptional value from the company's services. The successful candidate will be responsible for defining and owning the global strategy for customer success and support, including team structure, processes, and key outcomes such as customer satisfaction, retention, and product adoption. They will also be tasked with building and leading a high-performing global team, designing scalable onboarding and adoption playbooks, and partnering with various internal teams to influence the product roadmap and enhance the overall customer experience. Applicants for the VP of Customer Success and Support role at the company should have a minimum of 10 years' experience in customer success and/or support, with a strong background in B2B SaaS. The ideal candidate will have a proven track record of building and scaling global customer success and support organizations, as well as a deep understanding of customer success metrics and tools. Experience in legal tech or a related industry is a plus. The role requires a leader with strong executive presence, the ability to operate with high autonomy, and a data-driven approach to decision-making. The VP will also be expected to instill a customer-obsessed culture and represent the voice of the customer at the leadership level. Hiring Manager Title COO Functions - Account Management/Optimization
Vice President of Customer Success & Support • Kitchener, Ontario, CA
Become a key Retail Store Supervisor championing teamwork and community engagement.Leverage your leadership to drive store performance while celebrating diversity and sustainability.Your role focus... Show more
Bachelor’s degree in engineering, Quality or related field preferred.Strong knowledge of IATF 16949 and OEM requirements.Experience with core tools and problem‑solving methods.ASQ Certified Quality... Show more
Lead as an Assurance Manager, making a tangible impact on clients and your team.Drive engagement planning and delivery in a supportive, flexible work setting that values growth.This managerial role... Show more
About Us At Onterris, we build careers grounded in purpose, responsibility and real‑world impact.We believe environmental responsibility and human progress are interconnected and aim to protect the... Show more
Become the Clinical Director at Eli's Place, the first long-term residential community in Ontario for young adults facing serious mental illnesses.Drive innovative care practices and community ... Show more
For over 30 years, Greentec has been a leader in IT asset disposition and e‑waste recycling, committed to environmental sustainability and secure data destruction.The Role The VP of Operations ov... Show more
General ManagerInformation Technology Solution.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Assisting the Vice President and the CEO to design the ... Show more
At ReturnPro, the Account Manager is the face of the company.You are the person our clients trust, the one who holds the relationship together, and the bridge between what we promise and what we de... Show more
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.Our AI agents learn from your best human agents and improve with every i... Show more
Shape the future of patient care as the Pharmacy Director at Brant Community Healthcare System.Lead innovative medication management strategies while ensuring compliance and safety across diverse t... Show more
A mapping software company in Kitchener, ON is seeking a skilled Customer Success Manager to enhance client engagement and drive growth.You will work closely with customers to understand their need... Show more
Expérience clientPostulerremote type: Sur placelocations: Elora, Ontariotime type: Temps partielposted on: Publié hiertime left to apply: Date de fin : 30 juin 2026 (Il reste 11 jours pou... Show more
A global packaging company in Ontario is seeking a Sales Manager to lead its Sales organization.Responsibilities include driving sales targets, supporting budget development, and understanding mark... Show more
Leader of the Corporate Account Coordinators & to the Customer Service Manager.Restaurant Supply has paved a path into becoming the top provider of top-quality kitchen equipment and materials for m... Show more
A leading packaging solutions provider in Ontario is seeking a Business Resource Manager to act as a liaison between corporate accounts and customer locations.The role involves supporting customer ... Show more
Service Director, Assessment & Remediation, Ontario – Day in the Life.As a Service Director you will report to the Service Line VP and provide strategic and operational leadership for a Regional Bu... Show more
Join Affirm as a Senior Product Manager, focused on enhancing consumer experiences across platforms.Lead significant projects that impact millions directly.In this remote-friendly position, you wil... Show more
Are you a strategic leader with deep Amazon expertise and a passion for building high-performing teams? Do you thrive in an environment where you own outcomes—not just for clients, but for the peop... Show more
