AI Agent Configurator & Automation - Quality & Risk Management

Job Type: Permanent
Work Model: Hybrid
Reference code: 134155
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Build AI powered solutions that simplify complex work and help teams make smarter decisions faster across Quality & Risk Management.

What will your typical day look like?

Your day will be focused on turning real business challenges into smart, scalable AI and automation solutions. You will partner with QRM stakeholders to understand pain points, uncover opportunities, and design practical tools that make work easier, faster, and more consistent.

You will bring solutions to life by building conversational agents, automating workflows, connecting data and systems, and shaping user experiences that teams can confidently adopt. From concept through testing, deployment, and continuous improvement, you will help create technology-enabled solutions that reduce manual effort, improve quality, and support stronger risk management across the firm.

How you will make an impact:

• Turn business requirements into intuitive, scalable solutions that improve user experience, reduce manual effort, and create measurable value
• Shape conversation logic, instructions, guardrails, and workflow paths so AI-powered solutions provide accurate, useful, and consistent support
• Connect data sources and enterprise systems, such as APIs, SharePoint, Microsoft Teams, and other business platforms, to create seamless end-to-end experiences
• Test, troubleshoot, and continuously improve agent behaviour, workflow logic, and solution performance using feedback and usage insights
• Support deployment, versioning, publishing, and adoption so new AI and automation solutions are launched smoothly and used effectively
• Advise teams on Copilot Studio, GenAI, RPA, and automation capabilities, helping them choose the right approach for different levels of complexity
• Create reusable components, templates, and patterns that help scale automation consistently across QRM and the broader business

About the team

Quality & Risk Management (QRM) helps our technology and operations teams deliver high-quality work with confidence. We provide the tools, insights, guidance, and governance that help engagements plan effectively, manage risk early, and stay on track from proposal through delivery and ongoing support. As our work evolves, we are using AI, automation, and data-driven solutions to simplify processes, improve service delivery, and create smarter, more scalable ways of managing risk across the business.

Enough about us, let’s talk about you

You are someone with these required skills:

• Built AI agents and automated workflows using Copilot Studio, including topics, triggers, nodes, integrations, and knowledge sources
• Strong business analysis skills, including requirements gathering, journey mapping, process analysis, and stakeholder engagement
• Practical knowledge of GenAI, prompt design, knowledge curation, and responsible use of AI-enabled tools
• Experience configuring platforms or tools; light customization experience such as HTML, CSS, or JavaScript is an asset
• Experience testing, troubleshooting, optimizing, and improving technology-enabled solutions

It would be great for you to have some of these nice to have’s as well:

• Basic understanding of APIs, ETL, RPA tools, or similar automation platforms
• Strong problem-solving, data analysis, and critical thinking skills
• Strong communication skills working across business and technical teams
• A continuous improvement mindset, with a focus on scale, reuse, and practical impact

Total Rewards

The salary range for this position is $50,000 - $90,000 for analyst and $58,000 - $102,000 for consultant, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.