Disability Payment Specialist

Job Description

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Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sunlife supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

• Calculate and release Disability Benefit payments
• Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc.
• Review and comprehend contractual provisions
• Handle inbound and outbound calls
• Assist and develop repayment plans for Overpayments
• Respond proactively to client inquiries or concerns
• Create an environment that promotes team member accountability and autonomy
• Represent Sun Life professionally, internally and externally, and work well with partners and clients
• Identify and suggest opportunities for process improvements

What do you need to succeed?

• Stellar customer service skills that puts the client first
• Demonstrate active listening skills towards our Plan Members and Plan Sponsors
• Exceptional time management and organizational skills
• Outstanding communication skills – written and verbal
• Thrive in a fast paced, high-volume production environment
• Able to apply critical thinking to solve complex problems
• Ability to take initiative and demonstrate sound judgement
• Show resilience when taking on new responsibilities or handling difficult situations
• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
• Teamwork and collaboration
• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Notes

• Occasional over time is required during periods with high incoming volumes in order to meet client expectations

What’s in it for you?

• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more.
• A caring, supportive, and inclusive culture
• Anchored to our Purpose, our Sustainability Plan has three pillars which represent the areas where we have the greatest opportunity to drive positive impact in society: increasing financial security, fostering healthier lives, and advancing sustainable investing.
• Wellness programs that support the three pillars of your health – mental, physical, and financial.
• We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work.