| Role: Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK Toronto, ON - Hybrid (4 Days WFO) 6-12 months Role Descriptions: Job Title: Sr. Technical Support Analyst with Pega Skill What is the opportunity? Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting| you will be joining the Application Support team. What will you do? • Provide world class user support to a wide variety of employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction. • Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business. • Perform system health check| monitoring| alerting| and corresponding action as required. • Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification. • Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks. • Responsible for ensuring the production and maintenance of high quality support documents and processes. • Write simple SQL queries against database and generate reports. • Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed? Must-have • Experience with Pega platform and Pega-based applications. • Experience with architecture/process workflow analysis and design. • Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously. • Excellent interpersonal and communication skills (verbal and written) • Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc. • Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDuty • Flexibility to be part of a rotational on-call support model |
Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK • Toronto, ON, ca
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