Talent.com
Confidential
Vice President, Client Care & ExperienceConfidential • Toronto, Ontario, CA
Vice President, Client Care & Experience

Vice President, Client Care & Experience

Confidential • Toronto, Ontario, CA
11 days ago
Job type
  • Full-time
Job description
Vice President, Client Care & Experience About the Company Reputable organization providing mental health & addiction services to the local community Industry Pharmaceuticals Type Non Profit Founded 1953 Employees 501-1000 Categories - Medicine - B2C Specialties - psychosocial rehabilitation - care coordination - system navigation - psychogeriatric case management - peer support - social service - mental health and addiction - homelessness - and fundraising About the Role The Company is seeking a Vice President, Client Care and Experience to provide operational leadership across its various service portfolios. The successful candidate will be responsible for ensuring the delivery of safe, high-quality, and person-centered services that align with the organization's priorities and regulatory requirements. This role is pivotal in translating the client care strategy into operational execution, driving consistency, innovation, and measurable outcomes. The Vice President will also be tasked with strategic leadership, people management, and strengthening coordinated care delivery. A key aspect of the role is to advance client experience standards, support budgeting and forecasting, and ensure that client care operations are prepared to meet emerging needs in the health, housing, and social services sectors. Candidates for this position should have a minimum of 10 years' of related experience, with at least 5 years' in senior leadership within a community or health care environment. A Master's degree in a regulated health or social service profession is required, along with current registration in good standing with a recognized regulatory college. The ideal candidate will have extensive knowledge of the social and health services field, including relevant legislation and regulatory requirements, and experience in supervising senior-level staff. Strong communication, influencing, and leadership skills are essential, as is a demonstrated commitment to equity, diversity, and inclusion. The role demands a collaborative, mission-centered leader with a clear vision for service excellence, accountability, and continuous improvement. Hiring Manager Title Chief Client Care Officer Functions - Medical Care/Hospital Administration
Create a job alert for this search

Vice President, Client Care & Experience • Toronto, Ontario, CA

Similar jobs

Vice President of Client Engagement Role at WTD

WilliamthomasdigitalToronto, ON, CA
Full-time

Join William Thomas Digital as Vice President of Client Engagement and lead revolutionary partnerships.Transform customer experiences through creative strategies and data innovation in this vital p... Show more

 • Promoted

Aviso National Vice President, Priority Clients

AvisoToronto
Full-time

Elevate your career as the National Vice President of Priority Clients at Aviso.Lead a team in delivering exceptional services for High Net Worth and Ultra High Net Worth clients.This vital leaders... Show more

 • Promoted

Director Of Client Experience - C$140,000 - C$170,000 A Year - Remote

PurposeMedNorth York, Canada
Remote
Full-time

Seeking a Director of Client Experience to lead patient support and success teams for a healthtech company.Responsibilities include team development, optimizing systems, analyzing trends, and manag... Show more

 • Promoted

Director Of Client Experience, Innovation & Impact - C$112,185 - C$121,340 A Year

Independent Living Services Simcoe CountyToronto County, Canada
Full-time

Director of Client Experience, Innovation & Impact at Independent Living Services Simcoe County, providing strategic leadership for client-centered care and service excellence. Show more

 • Promoted

Vice President, Client Relations & Business Development - $120,000 - $150,000 A Year - Remote

KynetecEast York, Canada
Remote
Full-time

The Vice President will manage client relationships, drive business development, and lead a team in the animal nutrition sector. Show more

 • Promoted

Vice President – Client Experience Platform ( Private & Real Assets) - C$115,000 - C$155,000 A Year

CitcoEast York, Canada
Full-time

Lead digital initiatives for client workflows in Private Equity and Real Assets, designing and overseeing end-to-end digital solutions. Show more

 • Promoted

Client Director Canada

Advantage SolutionsToronto, ON, CA
Full-time

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Client Director who will lead the team for the specific client assignment.Responsible for the overall managem... Show more

 • Promoted

VP, Clinical Growth & Care Transformation

123DentistToronto
Full-time +1

VP, Clinical Growth & Care Transformation.At 123Dentist, we are one of Canada’s largest and fastest-growing dental support organizations, supporting a network of over 500 clinics and 8,000 team mem... Show more

 • Promoted

Vice President Of Client Engagement Role At Wtd

WilliamthomasdigitalToronto, Canada
Full-time

Join William Thomas Digital as Vice President of Client Engagement and lead revolutionary partnerships.Transform customer experiences through creative strategies and data innovation in this vital p... Show more

 • Promoted

Vice President, Client Integration & Onboarding - C$115,000 - C$155,000 A Year

Leading Financial Services FirmEast York, Canada
Full-time

Oversees client onboarding and integrations for a financial services firm, requiring 5+ years of project management and client services experience in asset management. Show more

 • Promoted

Vice President, Client Strategy - $180,000 - $225,000 A Year

HUB InternationalEast York, Canada
Full-time

Leads national programs for advisor success and client retention in Employee Benefits and Retirement Savings.Facilitates strategic discussions, manages training programs, and leads a team of strate... Show more

 • Promoted

Executive Director, Client Partner - C$140,000 - C$150,000 A Year

DeptToronto County, Canada
Full-time

Senior account lead responsible for client strategy, sales, relationship management, and delivery oversight.Manages global teams and consults on best paths forward for clients. Show more

 • Promoted

Addenda Vice-President of Client Partnerships

Addenda CapitalToronto, ON, CA
Full-time

Become a key player at Addenda as Vice-President of Business Development and Client Partnerships, focusing on sustainable investing and institutional market expansion.Enjoy a hybrid work model that... Show more

 • Promoted

Vice President, Clinical and Service Excellence

Youthdale Treatment CentresToronto, ON, CA
Full-time

Youthdale Treatment Centres (Youthdale) is a non‑profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, em... Show more

 • Promoted

Associate Vice President, Client Experience

Connor, Clark & Lunn Private Capital Ltd. (CC&L)Toronto, Ontario, Canada
Full-time

Interested in joining one of Canada’s top performing asset managers? We are looking for an Assistant Vice President, Client Experience for a new vacancy on our Private Capital team.In this role, yo... Show more

 • Promoted

Vice-President, Client Relationship

Aon Corporationtoronto, on, Canada
Full-time

Do you enjoy connecting with clients and helping tackle business problems? Do you see opportunity where others see roadblocks or challenges? If so, this opportunity might be for you.The Relationshi... Show more

 • Promoted

Vice President, Client Relations & Business Development

KynetecToronto, ON, CA
Full-time +1

Vice President, Client Relations & Business Development.Vice President, Client Relations & Business Development.Get AI-powered advice on this job and more exclusive features.Direct message the job ... Show more

 • Promoted

Vice-President, Client Relationship - C$126,000 - C$168,000 A Year

AonToronto, Canada
Full-time

Develop and maintain client relationships, drive growth, lead planning, and ensure client satisfaction within the Health Benefits realm. Show more

 • Promoted

Director, Client Experience

Cavell Risk, Inc.Toronto, ON, CA
Full-time

The Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique bu... Show more

 • Promoted

VP, Client Success and Support

Portage Ventures GP Inc.Toronto, ON, CA
Full-time

VP, Client Success and Support.Through a single integrated solution that covers the entire advisory lifecycle, d1g1t provides wealth management firms with a whole new set of capabilities they’ve ne... Show more