Talent.com
BMO
Customer Service Representative Mandarin SpeakingBMO • Toronto, Ontario, Canada
Customer Service Representative Mandarin Speaking

Customer Service Representative Mandarin Speaking

BMO • Toronto, Ontario, Canada
11 days ago
Job type
  • Part-time
Job description
Application Deadline:

08/30/2026

Address:
2454 Yonge Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and customer inquiries.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Escalates complex or unresolved customer situations to managers as required.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer's experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall customer experience.
  • Contributes to business results and the overall experience delivered.
  • May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.
  • Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).
Salary :

$34,750.00 - $47,250.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Create a job alert for this search

Customer Service Representative Mandarin Speaking • Toronto, Ontario, Canada

Similar jobs

Personal Banking Associate - Mandarin Speaking

BMOToronto, Canada
Full-time

Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.Work... Show more

 • Promoted

Customer Service Representative

Fuji SprayToronto, ON, CA
Full-time

Fuji Spray is a global leader in paint spray systems and spray guns.With over 40 years in business, we are trusted by professionals and serious DIYers worldwide in woodworking, automotive refinishi... Show more

 • Promoted

Customer Care Representative Bilingual Required

Rubicon PathMarkham, York Region, CA
Full-time

Support customer satisfaction as a Bilingual Customer Care Representative at a leading utility management company.Engage with clients in English and Spanish through a flexible hybrid model.Our clie... Show more

 • Promoted

Senior Mobile Engineer — Mandarin Speaking

CQ Search Group Ltd.Toronto
Full-time

A leading technology recruitment firm is seeking a Senior Mobile Engineer who is fluent in Mandarin and English.The ideal candidate will have over 5 years of experience in mobile development, parti... Show more

 • Promoted

Bilingual Customer Service Representative

InkerosToronto, ON, CA
Full-time

Kickstart Your Career in Sales – Entry Level Role (Etobicoke, ON).French-Speaking Candidates Encouraged to Apply.Looking to launch your career right after graduation? At Inkeros, we specialize in h... Show more

 • Promoted

Wireless Sales Representative (English & Mandarin/Cantonese speaking preferred)

The Mobile ShopMarkham, ON, CA
Full-time

Join us at The Mobile Shop located inside T&T Supermarket!.Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc.Canada’s leading wireless retail... Show more

 • Promoted

Business Development Specialist - Mandarin Speaking

HungryPandaToronto, ON, CA
Full-time

Headquartered in London, the UK, HungryPanda is a specialist food delivery platform to providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishm... Show more

 • Promoted

Sales Manager- Mandarin/English

Global Steel TradingToronto, ON, CA
Full-time

Global steel trading company with 20 offices throughout the US, Canada and Mexico is seeking a Mandarin speaking Sales Manager in the Toronto, Ont office.The Sales Manager is responsible for overse... Show more

 • Promoted

Personal Banking Associate - Mandarin Speaking

Bank of MontrealToronto
Full-time +1

Application Deadline:08/13/2026Address:2454 Yonge StreetJob Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects.Identifies customer needs and prov... Show more

 • Promoted

Bilingual Customer Service Representative - C$60,000 - C$65,000 A Year

Europ Assistance CanadaToronto County, Canada
Full-time

Seeking a Bilingual Customer Service Representative for Europ Assistance Canada in Toronto.Responsibilities include client service, sales support, and providing travel advice.Requires fluency in Fr... Show more

 • Promoted

Service Advisor (Mandarin & Cantonese Speaking) in Malaysia (Local)

CB Talents SPToronto, ON, CA
Full-time

Do you enjoy helping people, solving problems, and working in a dynamic environment? If you’re fluent in multiple languages and thrive in fast‑paced settings, this could be the perfect opportunity ... Show more

 • Promoted

(English & Mandarin/Cantonese Speaking preferred)

tbooth wireless / la cabine t sans filToronto, ON, CA
Full-time

At tbooth wireless, we bring the latest from Apple, Samsung, Google, and more to customers nationwide.Bell and Rogers, we are the go‑to destination for choice and connectivity, and we’re proud to b... Show more

 • Promoted

Leader, PI Customer Experience

BrokerLinkMarkham, ON, CA
Full-time

We are looking for a Mandarin and/or Cantonese speaking Customer Experience Leader, Personal Insurance to join our growing team.Responsible for all day‑to‑day team management.Manage the Personal In... Show more

 • Promoted

Mandarin-Speaking Executive Assistant Opportunity

Pacific Smoke International Inc.Markham
Full-time

Pacific Smoke International is seeking a Mandarin-Speaking Executive Assistant to bolster our executive team.This hybrid role involves critical administrative functions to support our COO and enhan... Show more

 • Promoted

Mandarin-Speaking Senior Accountant at BDO

BDO CanadaMarkham, ON, CA
Full-time

Become a vital part of BDO’s Assurance team as a Senior Accountant focusing on the China Practice in Markham.Your Mandarin ability is essential in serving diverse clients.This role offers a unique ... Show more

 • Promoted

Branch Manager, Commercial Insurance Position

Brokerlink Inc.Markham, ON, CA
Full-time

Step into a leadership role at BrokerLink as a Branch Manager for Commercial Insurance.Ideal candidates will speak Mandarin or Cantonese and have a passion for customer service and team success.In ... Show more

 • Promoted

Customer Service Representative - Bilingual in French

Cintas CanadaToronto, ON, CA
Full-time

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities.Responsibilities include answerin... Show more

 • Promoted

Bilingual Investment Services Representative: Mandarin/English - C$60,000 - C$75,000 A Year

Interactive Brokers GroupNorth York, Canada
Full-time

Provide investment services and resolve client issues for a global financial company.Requires strong analytical skills and excellent English and Mandarin communication. Show more

 • Promoted

Toronto Mandarin Account Manager Role

OTT Financial GroupToronto
Full-time

Advance your career at OTT Financial Group as a Toronto-based Account Manager specializing in Mandarin-speaking clients.Focus on relationship building and delivering financial solutions tailored to... Show more

 • Promoted

Bilingual Customer Service Representative

Culligan Quench CanadaToronto, ON, CA
Full-time

Bilingual Customer Care Representative.This role also focuses on building and maintaining strong relationships with both clients and internal teams by providing prompt, accurate, and dependable sup... Show more