Director, Product Commercialization

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title And Summary

Director, Product Commercialization

Overview

The Services organization is a key growth engine for Mastercard, driving value for issuers, acquirers, merchants, and ecosystem partners through differentiated capabilities spanning Customer Acquisition & Engagement, Security Solutions, Business & Market Insights, and Open Banking. The Director, Product Management - Go-to-Market will join the Experience & Disputes (E&D) Go-to-Market team within Security Solutions. This role is responsible for developing and executing global commercialization strategies that accelerate client adoption, drive revenue growth, and maximize market impact across a portfolio of industry-leading solutions including Smart Subscriptions, Alerts, Clarity, First Party Trust, and Mastercom. This is a highly strategic and execution-oriented leadership role that operates at the intersection of Product, Sales, Client Services, and Regional Teams. The ideal candidate will be skilled at translating innovative product capabilities into compelling customer value propositions, scalable go-to-market strategies, and measurable business outcomes.

Responsibilities

• Go-to-Market Strategy & Commercialization
  • Own and drive the end-to-end global go-to-market and commercialization strategy across the Experience & Disputes solution portfolio.
  • Identify customer needs, market opportunities, competitive trends, and monetization levers to inform product and commercial priorities.
  • Partner with regional and global stakeholders to create, grow, and convert pipeline opportunities.
  • Drive client adoption, commercial performance, and revenue acceleration initiatives.
• Value Proposition Development & Sales Enablement
  • Translate product capabilities into differentiated customer value propositions and compelling sales narratives.
  • Develop scalable enablement materials, including sales playbooks, business cases, ROI frameworks, and training programs.
  • Equip Sales and Account teams with client-ready messaging, storytelling, and competitive positioning tools.
• Product Launch & Market Execution
  • Lead end-to-end product commercialization and launch activities, including launch strategy and readiness planning.
  • Design pilot and conduct in-market validation.
  • Develop client onboarding and adoption frameworks.
  • Ensure global consistency while enabling regional flexibility to address local market needs.
• Market Intelligence & Voice of Customer
  • Leverage customer, market, and competitive insights to identify commercial opportunities and strengthen go-to-market strategies.
  • Identify whitespace opportunities, emerging customer needs, and new revenue streams across the Experience & Disputes value chain.
  • Provide structured market feedback to Product and Sales teams based on customer adoption signals and market trends.
• Performance Management & Optimization
  • Define and monitor commercialization, adoption, and revenue performance metrics.
  • Use data-driven insights to continuously optimize go-to-market strategies and execution.
  • Identify opportunities to improve conversion, retention, and customer value realization.
• Cross-Functional Leadership
  • Serve as a strategic connector across Product, Sales, Client Services, Account Management, and other stakeholder groups.
  • Drive alignment around priorities, roadmaps, and execution plans.
  • Balance global strategic objectives with regional market requirements and opportunities.
• Innovation & Thought Leadership
  • Champion the use of AI, data, and advanced analytics to drive commercial innovation and customer value.
  • Maintain a forward-looking perspective on industry trends, competitive dynamics, and emerging technologies.
  • Act as a thought leader both internally and externally, helping shape the future direction of Experience & Disputes solutions.

All About You

• Extensive experience in go-to-market strategy, product commercialization, sales enablement, management consulting, or a related commercial function within payments, banking, fintech, or technology industries.
• Proven track record of successfully commercializing products, driving revenue growth, and delivering measurable client outcomes.
• Experience operating effectively within complex, global, matrixed organizations.
• Ability to translate technical product capabilities into clear business value propositions and compelling customer narratives.
• Demonstrated success leading cross-functional initiatives across Product, Sales, Marketing, Client Services, and Account Management teams.
• Strong commercial acumen with experience developing business cases, monetization strategies, and performance metrics.
• Data-driven mindset with experience using analytics and insights to drive strategic decision-making and market execution.
• Experience engaging with executive-level customers and leading strategic business discussions.
• Strong understanding of customer adoption, value realization, renewals, and expansion strategies.
• Excellent communication, stakeholder management, and influencing skills.
• Bachelor’s degree required; MBA or advanced degree preferred.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Pay Ranges

Toronto, Canada: $150,000 - $234,000 CAD

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