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Director, Customer Success - NAMER, APACJobtailor • Toronto, ON, Canada
Director, Customer Success - NAMER, APAC

Director, Customer Success - NAMER, APAC

Jobtailor • Toronto, ON, Canada
11 days ago
Job type
  • Full-time
Job description
  • Lead and scale the regional Customer Success organization.
  • Build and execute the customer success strategy aligned with Sales, Product, Support, and Marketing.
  • Ensure customers achieve measurable business outcomes through adoption and success planning.
  • Personally engage with executive sponsors on strategic accounts and renewal opportunities.
  • Lead, coach, and develop a team of Customer Success Managers focused on delivering exceptional outcomes.
  • Collaborate with EMEA Customer Success leadership to define and implement best practices worldwide.
  • Drive renewals in collaboration with Sales and identify upsell opportunities through strong customer relationships.

Requirements

  • 10+ years of experience in Customer Success or Account Management within enterprise software, with at least 5 years in a leadership role.
  • Strong commercial acumen with deep experience supporting strategic renewals and long-term customer retention.
  • Strong analytical mindset with the ability to use data to drive decisions.
  • Experience leading organizational change and building scalable customer programs.
  • Exceptional communication, interpersonal, and organizational skills.
  • Experience working across multiple global regions and collaborating with distributed teams.
  • Willingness to travel approximately 10–15%.

Core Competencies

Demonstrates expertise in leading Customer Success organizations, developing customer success strategies, and driving measurable business outcomes through effective team management and collaboration across global regions.

Highest-signal resume keywords

  • Customer Success Leadership
  • Strategic Account Management
  • Data-Driven Decision Making
  • Organizational Change Management
  • Commercial Acumen

ATS Optimization Keywords

Hard Skills

Hard Skills

  • Customer Success Strategy
  • Enterprise Software Experience
  • Renewal Management
  • Upsell Opportunity Identification
  • Customer Adoption Planning

Soft Skills

  • Exceptional Communication
  • Interpersonal Skills
  • Organizational Skills
  • Coaching and Development

Industry Keywords

  • Customer Success
  • Account Management
  • Global Collaboration
  • Strategic Renewals
  • Customer Retention
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Director, Customer Success - NAMER, APAC • Toronto, ON, Canada

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