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Senior Consultant – Dynamics 365 Customer EngagementJobtailor • Toronto, Ontario, CA
Senior Consultant – Dynamics 365 Customer Engagement

Senior Consultant – Dynamics 365 Customer Engagement

Jobtailor • Toronto, Ontario, CA
12 days ago
Job type
  • Full-time
Job description
  • Provide post-implementation application support, leading optimization and advisory services
  • Own client outcomes, lead health checks and roadmap discussions
  • Translate platform capabilities into business use cases
  • Identify and design repeatable service offerings and improvements
  • Collaborate with internal teams for client value

Requirements

  • 7+ years of experience supporting Dynamics 365 Customer Engagement
  • 3+ years of senior-level Power BI experience
  • Microsoft Certifications: required two of the following: Power Platform Fundamentals / Exam PL-900, Power Platform Functional Consultant Associate / Exam PL-200, Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230, Dynamics 365 Customer Experience Analyst Associate / Exam MB-280
  • Working knowledge of Dataverse, solution management, and Microsoft cloud environments
  • Proficiency with Microsoft Windows, Microsoft 365, and Teams

Core Competencies

Demonstrates extensive experience in providing application support for Dynamics 365 Customer Engagement and senior-level expertise in Power BI. Capable of translating platform capabilities into actionable business use cases while leading client outcomes and optimizing service offerings.

Highest-signal resume keywords

  • Dynamics 365 Customer Engagement Support
  • Power BI Expertise
  • Microsoft Certifications
  • Dataverse Knowledge
  • Microsoft Cloud Environments

ATS Optimization Keywords

Hard Skills

  • Application Support
  • Optimization Services
  • Business Use Case Development
  • Service Offering Design
  • Solution Management

Soft Skills

  • Client Outcome Ownership
  • Collaboration

Certifications & Qualifications

  • Power Platform Fundamentals
  • Power Platform Functional Consultant Associate
  • Dynamics 365 Customer Service Functional Consultant Associate
  • Dynamics 365 Customer Experience Analyst Associate

Industry Keywords

  • Post-Implementation Support
  • Health Checks
  • Roadmap Discussions

Tools & Technologies

  • Microsoft Windows
  • Microsoft 365
  • Microsoft Teams
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Senior Consultant – Dynamics 365 Customer Engagement • Toronto, Ontario, CA

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