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Power Staffing Solutions
Desktop Technical SupportPower Staffing Solutions • Toronto, Ontario, Canada
Desktop Technical Support

Desktop Technical Support

Power Staffing Solutions • Toronto, Ontario, Canada
10 days ago
Job type
  • Full-time
Job description
Desktop Tech Support

About the Role

We are looking for a reliable and customer-focused Desktop Tech Support professional to join our team on-site in North this role youll be the go-to person for resolving end-user technical issues managing hardware and software support requests and ensuring smooth day-to-day IT operations for our team.

Responsibilities

  • Provide hands-on desktop support for end users troubleshooting hardware and software issues
  • Set up configure and maintain desktops laptops mobile devices and printers
  • Manage and resolve support tickets through the company ticketing system in a timely manner
  • Support and maintain Active Directory user accounts and permissions
  • Assist with basic networking troubleshooting (connectivity printers shared drives etc.)
  • Ensure systems are running on Windows 11 and assist with upgrades/migrations as needed
  • Document recurring issues and solutions to improve support efficiency
  • Escalate complex issues to senior IT staff when necessary
  • Deliver friendly professional and efficient support to all end users

Requirements

  • 2 years of experience in a desktop support or IT helpdesk role
  • Hands-on experience with Windows 11
  • Experience working with a ticketing system (e.g. ServiceNow Zendesk Freshservice or similar)
  • Working knowledge of Active Directory (user/account management)
  • Basic understanding of networking fundamentals (connectivity troubleshooting)
  • Experience supporting end-user hardware: desktops laptops mobile devices and printers
  • Strong communication and customer service skills
  • Ability to work full-time on-site Monday to Friday

Nice to Have

  • Relevant certifications (e.g. CompTIA A Network)
  • Experience supporting a mobile device management (MDM) platform
  • Prior experience in a corporate/office environment

Schedule

  • Monday to Friday
  • Full-time 40 hours/week



Employment Type : Full Time
Experience: years
Vacancy: 1
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Desktop Technical Support • Toronto, Ontario, Canada

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