Senior Manager, Workplace Investigation and Restoration Programs

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Senior Manager, Workplace Investigation and Restoration Programs provides strategic leadership for the organization's workplace investigations, conflict resolution and workplace restoration programs, advancing a respectful, inclusive, and psychologically safe workplace. The role is responsible for driving enterprise-wide program transformation through the implementation of leading practices, governance enhancements, audit recommendations, process modernization, and data-driven insights that strengthen organizational trust, mitigate risk, and enhance the employee experience.

Reporting to the Director, Employee & Labour Relations, the Senior Manager serves as a trusted advisor to senior leaders and business partners, providing strategic guidance on complex workplace matters and developing sustainable solutions that build organizational capability and improve business outcomes. Success in this role requires demonstrated experience leading complex program transformation and change, coupled with expertise in workplace investigations, harassment and discrimination prevention, workplace restoration, alternative dispute resolution, performance management, policy development, and governance. The ideal candidate is a strategic, collaborative, and influential leader with exceptional judgment and a proven ability to drive meaningful organizational change.

What will I be doing?

• Lead the strategic direction and continuous evolution of the organization's Workplace Investigations, and Workplace Restoration programs, ensuring alignment with organizational priorities, legislative requirements, and leading practices.
• Drive program transformation and operational excellence by implementing audit recommendations, benchmarking, and continuous improvement initiatives that strengthen governance, service delivery, risk management, and employee experience.
• Provide strategic leadership and oversight for complex, sensitive, and high-impact workplace matters, ensuring consistent, fair, timely, and risk-informed resolution while promoting restorative and sustainable outcomes.
• Partner across the enterprise with business leaders, Human Resources Centres of Excellence, Legal, Compliance, and other stakeholders to provide strategic advice, mitigate organizational risk, and deliver integrated people solutions.
• Lead, develop, and inspire a high-performing team, fostering a culture of collaboration, accountability, continuous learning, and excellence while building organizational capability across the portfolio.
• Champion a culture of respect and accountability by promoting awareness of policies, programs, and organizational expectations, and by supporting leaders in creating safe, inclusive, and respectful workplaces.
• Leverage data, analytics, and organizational insights to evaluate program effectiveness, identify emerging trends, inform strategic decision-making, and drive measurable improvements across the portfolio.
• Develop and maintain enterprise governance frameworks, policies, standards, and procedures that ensure legislative compliance, mitigate organizational risk, and support consistent decision-making across the organization.
• Lead organizational change and the implementation of new programs, processes, technologies, and ways of working, ensuring successful adoption through effective stakeholder engagement, communication, and change management.
• Provide enterprise subject matter expertise on business workplace investigations, conflict resolution, workplace restoration, performance management, and related people practices, while monitoring emerging legislation, trends, and leading practices to continuously strengthen organizational capability.

What Skills and Qualifications Do I Need?

• A university degree in Human Resources, Business, Law, Organizational Development, Conflict Resolution, or a related field, or an equivalent combination of education and relevant experience.
• Significant progressive leadership experience (typically 10+ years) leading workplace investigations, employee and labour relations, ethics, workplace restoration, conflict resolution, or related people programs within complex organizations.
• Demonstrated success leading enterprise-wide program transformation, organizational change, and continuous improvement initiatives, including implementing leading practices, modernizing programs, and driving sustainable organizational outcomes.
• Deep knowledge of workplace investigations, harassment and discrimination prevention, workplace restoration, alternative dispute resolution, performance management, and employment and human rights legislation.
• Expertise in conflict management and restorative practices, including mediation, facilitation, coaching, and other collaborative approaches to resolving complex workplace issues.
• Strong systems thinking and strategic problem-solving skills, with the ability to navigate complexity, identify interdependencies, and develop practical, people-centered solutions.
• Exceptional communication and relationship-building skills, including the ability to influence, build trust, and communicate complex issues clearly through executive briefings, reports, and presentations.
• Strong analytical, digital, and data literacy skills, with experience using metrics and insights to inform strategy, evaluate program effectiveness, and support evidence-based decision-making.
• Proven ability to lead cross-functional teams and partner effectively with senior leaders, Human Resources, Legal, unions, and business stakeholders to achieve shared outcomes.
• Demonstrated experience leading complex projects and organizational initiatives from strategy through implementation, delivering measurable business and people results.
• A collaborative and inclusive leadership style, with a demonstrated commitment to developing high-performing teams, fostering psychological safety, and creating an environment where people can do their best work.
• Professional designation such as CHRL (Certified Human Resources Leader), CHRP (Certified Human Resources Professional), or certification in mediation, alternative dispute resolution (ADR), workplace investigations, or a related discipline is considered an asset.
• Proficiency with Microsoft 365 applications, SharePoint, and HR information systems (., Oracle HCM or comparable platforms).

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations. Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
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