Solution Architect - CRM (Senior)

Job Title: Solution Architect - CRM (Senior)

Location: Toronto, Ontario

Work Model: Onsite

Duration: 6 months

Extension: 2 Times

Submission Deadline: 2026-08-04, 1:00 p.m.

Must Haves

• Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.
• Knowledge and experience in Microsoft Dataverse Architecture, including data modeling, entity design, security models, and data management strategies.
• Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows.
• Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
• Demonstrated experience designing Enterprise Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
• Knowledge and experience integrating enterprise applications using MuleSoft and other enterprise integration technologies, including API-led connectivity and service orchestration.
• Experience designing and implementing Dynamics 365 Security Models, including business units, security roles, access controls, and data segregation strategies.
• Demonstrated experience designing multi-tenant enterprise platforms supporting multiple lines of business through configurable and reusable solution components.
• Experience designing, documenting, and governing REST-based API architectures and enterprise integration standards.
• Demonstrated hands-on experience implementing and optimizing Power Automate workflows and business process orchestration solutions.
• Experience developing and governing Dynamics 365 extensions, including Plugins, PCF Controls, Custom APIs, and Azure-hosted custom components.
• Demonstrated experience in Enterprise Data Architecture, including common data models, data integration, migration strategies, and information governance.
• Knowledge and experience in Cloud Security Architecture and Identity & Access Management (IAM), including Microsoft Entra ID, role-based access controls, and enterprise security best practices.
• Demonstrated experience establishing architecture standards, reusable design patterns, technology roadmaps, and solution review processes

Description / Responsibilities / Skills

Description

• Provide Solution Architecture consulting services to support the design, development, implementation, and evolution of a common enterprise platform supporting regulatory programs.
• Lead the development of physical solution architectures for enterprise-wide compliance and enforcement platform based on Microsoft Dynamics technology.
• Conduct detailed analysis of the Microsoft Dynamics technology stack and existing regulatory program internal solutions to identify reusable and out of the box components.
• Collaborate closely with Enterprise Architecture, Solution Delivery Teams, business stakeholders, and technical teams to translate business specific requirements into physical re-usable components.

Responsibilities

• Defines the structure and relationship among CRM solutions, including the identification of re-usable components, quality level metrics, the organization and layering of software.
• Defines the interactions between application packages, databases and middleware systems.
• Developing, implementing and managing CRM solutions in a large and distributed environment, monitor the whole system.

General Skills

• Leadership experience in the development and implementation of CRM solution architectures at the specified experience level.
• Knowledge of performance considerations in different environments.
• Experience in structured methodologies for the design, development and implementation of applications.
• Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures.
• Awareness of emerging I&IT trends and directions.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

Technical Skills

• Knowledge and experience in Cloud Security Architecture and Identity & Access Management (IAM), including Microsoft Entra ID.

Communication, Consultation, Collaboration and Facilitation Skills

• Demonstrated experience leading stakeholder consultations with business, architecture, security, and technical teams to define and validate solution requirements.

Deliverables

• Physical Architecture Diagrams
• Solution Architecture Documents
• Integration Architecture Specifications
• Security Architecture Designs
• Data Flow Diagrams
• Environment Architecture
• Implementation Roadmaps
• Technology Decision Records

Experience & Skill Set Requirements

Technical skills: 60%

• Knowledge and experience designing external-facing and internal-facing digital solutions using Power Pages and related Microsoft technologies.

Communication, Consultation, Collaboration and Facilitation Skills: 40%

• Demonstrated experience leading stakeholder consultations with business, architecture, security, and technical teams to define and validate solution requirements and architecture approaches.
• Strong communication skills with the ability to translate complex technical concepts and architecture decisions into clear business-focused recommendations.
• Demonstrated experience facilitating architecture workshops, design sessions, and stakeholder meetings to achieve consensus across multiple lines of business.
• Experience collaborating with Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams to ensure alignment with enterprise standards and strategic objectives.
• Proven ability to engage, influence, and provide trusted advisory services to senior executives, business sponsors, product owners, and technical stakeholders.
• Demonstrated experience gathering, analyzing, and translating business and technical requirements into scalable solution architectures and implementation roadmaps.
• Experience presenting architecture assessments, solution options, recommendations, and technical risks to governance committees, executive audiences, and project teams.
• Strong facilitation, negotiation, and consensus-building skills to resolve competing priorities, technical constraints, and stakeholder expectations.
• Demonstrated experience leading architecture reviews and providing technical guidance, mentorship, and direction to project and delivery teams.
• Strong written communication skills with experience producing architecture documents, design specifications, standards, roadmaps, and executive briefing materials.