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Solution Architect - SalesforceBrainhunter • Toronto, Ontario
Solution Architect - Salesforce

Solution Architect - Salesforce

Brainhunter • Toronto, Ontario
14 hours ago
Job type
  • Full-time
Job description
Work Style: Hybrid (3 days in office)
Location city(s): Winnipeg, Toronto or London
Hours per week:
Anticipated Start Date: 4 weeks from the official offer day
End Date: 1 year
Role Title: Solution Architect
Reliability Clearance required: Yes

Brainhunter is currently seeking the services of a “Salesforce Solution Architect” for a contract opportunity with one of our Valued Clients.

Any specific tools/skillset:
  • Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.
  • Strong knowledge of AWS services supporting Amazon Connect integrations, including Lambda, API Gateway, EventBridge, IAM, S3, DynamoDB, and CloudWatch.
  • Familiarity with major public cloud providers (AWS, Azure, or GCP); AWS and Salesforce certifications are considered an asset.
  • Experience with technologies such as Java, SQL,.NET, Salesforce Platform, and AWS.
What You Will Bring
  • Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
  • Minimum 10 years of experience in complex IT environments, particularly in architecture, application development, and integration.
  • 6+ years of hands-on experience in cloud solution architecture and design, with a strong understanding of Enterprise Design Patterns.
  • Strong experience designing and implementing solutions on the Salesforce platform, including Salesforce Service Cloud.
  • Experience architecting and implementing Amazon Connect contact center solutions, including voice, chat, routing, agent workspace, and omnichannel customer engagement capabilities.
  • Experience designing and supporting integrations between Salesforce Service Cloud Voice (SCV) and Amazon Connect, including CTI integrations, call controls, screen pops, call recording, real-time transcription, and agent experience optimization.
  • Experience designing enterprise integrations using APIs, middleware, event-driven architectures, and microservices.
  • Demonstrated ability to lead and influence technical decisions across multiple teams and priorities.
  • Excellent communication and collaboration skills with both technical and non-technical stakeholders.
  • Expertise in producing clear architecture artifacts (, diagrams, decision records, solution designs, and integration patterns).
  • A preference for simplicity and an ability to challenge technical constraints through iterative and Agile approaches.
  • Strong analytical skills to balance big-picture thinking with attention to detail across a range of contexts.
  • Proven ability to build and maintain stakeholder relationships across geographies, business functions, and vendors.
  • Self-starter with the ability to comfortably operate in ambiguity.

Assets
  • Experience in financial services, insurance, or a similarly complex and regulated industry.
  • Experience aligning architecture with business goals and IT strategy in collaboration with delivery and infrastructure teams.
  • Leadership experience guiding cross-functional technology teams (BA, Development, QA, Product, and Operations) using best practices and standards.
  • Deep knowledge of Salesforce Service Cloud, Service Cloud Voice (SCV), Case Management, Omni-Channel Routing, Knowledge Management, and Digital Engagement capabilities.
  • Experience integrating Salesforce Service Cloud Voice with Amazon Connect using CTI adapters and supporting AWS services.
  • Experience with customer contact center technologies, including IVR, call routing, workforce optimization, conversational AI, and digital engagement channels.
  • Proficiency with CI/CD tools such as GitLab, Git, Bitbucket, and DevOps pipelines.
  • Familiarity with architecture modeling languages and frameworks (UML, ArchiMate, TOGAF, etc.).
  • Understanding of architecture disciplines across Business, Information (Data), Application, Technology, and Security.
  • Experience with Agile delivery methodologies (Scrum, Kanban) and understanding of Agile principles.
  • Knowledge of continuous architecture and value stream approaches to business solutions.

Role profile description:

We are looking to hire a contractor Solution Architect for our Technology Enablement Platform team.

What You Will Do

Architect & Deliver Meaningful Solutions
  • Design end-to-end solution architectures that align business goals, customer needs, and enterprise strategy.
  • Develop architecture artifacts (diagrams, decision records, models) that clearly define both functional and non-functional requirements.
  • Translate complex business and technology challenges into simple, scalable, and sustainable solutions.
  • Architect customer service and contact center solutions.
  • Collaborate closely with peers to design scalable solutions that accommodate future architectural changes.
Lead Technical Direction
  • Own the technical vision and solution roadmap in collaboration with Enterprise and Portfolio Architecture.
  • Guide teams through architecturally significant decisions, balancing innovation with practicality.
  • Ensure solutions meet security, reliability, scalability, and performance standards.
  • Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.
Drive Modernization & Innovation
  • Champion modern architecture patterns (cloud-native, microservices, APIs, event-driven architecture).
  • Identify and introduce emerging technologies and best practices that deliver measurable business value.
  • Continuously improve delivery through automation, reusable components, and platform capabilities.
  • Lead modernization initiatives focused on enhancing customer and advisor experiences through integrated CRM and contact center platforms.
Collaborate & Influence
  • Partner with business leaders, product owners, engineers, and stakeholders to deliver aligned outcomes.
  • Act as a trusted advisor, communicating complex technical concepts clearly to diverse audiences.
  • Build strong relationships across teams, vendors, and platform partners, including Salesforce and AWS.
  • Collaborate with customer service, operations, and digital teams to optimize customer interaction workflows and experiences.
Elevate Teams & Culture
  • Foster a high-performing, agile engineering culture.
  • Mentor developers and engineers on architecture, design patterns, integration strategies, and best practices.
  • Promote a mindset of continuous learning, improvement, and accountability.

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Solution Architect - Salesforce • Toronto, Ontario

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