Position Summary
The Track & Trace Coordinator is responsible for monitoring and managing active transportation movements across AIM's transportation network. This role ensures that scheduled runs are executed on time, drivers and carriers are meeting service expectations, and any delays or service disruptions are communicated and resolved proactively.
The successful candidate will serve as a key communication link between Dispatch, Planning, Customer Service Representatives (CSR), Drivers, and External Carriers to ensure accurate, timely, and efficient transportation operations.
Key Responsibilities
Run Monitoring & Tracking
Driver & Carrier Communication
Service Recovery & Exception Management
Customer Service Support
Data & System Management
Operational Coordination
Required
Preferred
Key Competencies
Success Measures
The Track & Trace Coordinator will be evaluated on:
Track & Trace Coordinator • Hamilton, Ontario, Canada
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