Leader, Account Management

Who We Are:

Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.

Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.

As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacantLeader Account Managementrolewillreport to the Head Business Development. This role leads Interacs account management motion across the commercial and public sector segment retaining expanding and deepening relationships with existing enterprise and government clients on Interac Verified and the broader product portfolio. Youll lead a team of Account Managers and be accountable for net revenue retention expansion ARR renewal rates and Client Satisfaction (CSAT) across a client base that includes a diverse group of large enterprise clients government agencies and technology platforms.

What YouWillDo:

• Leading team accountable for the post-sale commercial relationship for the commercial and public sector client base driving retention renewal and expansion as the primary growth levers.

• Set and hold the team accountable to KPIs across CSAT renewals upsell ARR and expansion pipeline.

• Build structured account management motions: executive relationship cadences QBRs health scoring and proactive risk identification.

• Identify and execute upsell and cross-sell opportunities within the existing client base expanding wallet share across the Interac product suite (Interac Verified eTransfer solutions Konek and new product launches).

• Partner closely with the BD Sales Leader to ensure clean handoffs from new logo close to onboarding and to align on account expansion strategy for high-potential clients.

• Serve as executive sponsor for strategic accounts engaging at the C-suite and senior government level to reinforce Interacs value and deepen the partnership.

• Partner with Product and Solutions teams to surface client feedback influence the roadmap and ensure clients are fully utilizing the capabilities theyve contracted.

• Coach and develop a high-performing Account Management team running account reviews renewal strategy sessions and performance management with rigor.

• Upskill the team across core account management competencies: executive relationship development value realization storytelling expansion selling MEDDPICC application in renewal and upsell cycles and positioning as a Trusted Advisor to clients.

WhatYou Bring:

• Proven track record leading an account management team consistently delivering against Revenue renewal and expansion targets across a complex enterprise and/or government client base.

• Experience managing government and/or commercial enterprise accounts in Canada; you understand the dynamics of multi-year contracts procurement cycles and institutional relationship management.

• Strong commercial instinct you can identify expansion opportunities within an existing account and coach your team to do the same without waiting for the client to ask.

• Deep familiarity with client success and account management frameworks: health scoring QBR design escalation management and churn prevention.

• Hands-on experience with renewal negotiation pricing conversations and contract restructuring.

• Exceptional interpersonal skills with a proven track record of fostering positive relationships with stakeholders clients and team members.

• A player-coach instinct - equally effective building a client relationship at the executive level and developing your teams skills in the same room.

• Eligibility to work for Interac Canada on a full-time basis.

WhatWereOffering:

The hiringrangefor this position is$175000 CAD to $195000 CAD and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills experience and job-related knowledge butInteracscommitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Accessto afree and confidential 24/7 employee & familyassistanceprogram to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us

At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:

• Investing in the Future Help us unlock digital prosperity for all Canadians.

• Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.

• Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community Work in an ecosystem where we lift each other up and rise together.

• Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

Employment Type : Full-Time
Experience: years
Vacancy: 1