Moves Analyst

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of we're here to help people is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
• Share plan & other savings

Salary Range (but Not Limited To)

80,700 - 98,700

Incentive plan

Annual bonus: 10% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) - with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We are looking for a Moves Analyst to join our growing team!

As a Moves Analyst, you'll support the planning and execution of branch openings, office moves, and decommissions across the BrokerLink environment. You'll complete onsite technology and network readiness activities, coordinate with internal teams and vendors, and provide hands-on support during cutovers/go-live to ensure a smooth transition for end-users. This role requires travel across Canada and occasional after-hours work based on move schedules.

Responsibilities

• Complete onsite technology discovery to confirm branch and user requirements
• Support branch openings, office moves, and decommissions by completing required network and connectivity tasks
• Inventory and document technology assets, services, and applications at each location
• Coordinate equipment redeployment and arrange secure recycling/destruction where required
• Provide hands-on end-user support during cutover/go-live to ensure a smooth transition
• Create and maintain documentation (SOPs, checklists, runbooks, and site notes)
• Coordinate activities with employees, internal support teams, vendors, and partners
• Communicate clearly and professionally with both technical and non-technical stakeholders

Required Skills & Knowledge

• Strong knowledge of common IT hardware (PCs, servers, printers, mobile devices, IoT)
• Understanding of OS provisioning, configuration management, and patching/software updates
• Solid experience in network operations and support
• Familiarity with Incident Management processes/systems
• Proficiency with Microsoft Windows (workstations and servers) and Microsoft 365/Office
• Ability to travel across Canada and work after hours as move schedules require (including travel to various Intact locations)

Qualifications

• University degree/college diploma in a related field or equivalent practical experience
• Strong deskside support experience in an enterprise environment
• Proven experience supporting Microsoft workstation and server operating systems
• Experience managing/supporting network environments
• Vendor coordination/management experience (nice to have)
• Excellent English communication skills (verbal and written)
• Self-starter and team player with strong troubleshooting and problem-resolution skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

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