Housekeeping Manager | Full-time | Pantages Hotel Downtown Toronto

Why Join Us?

Welcome to Pantages Hotel Downtown Toronto—where urban energy meets contemporary luxury in the heart of Toronto’s Downtown-Yonge Neighborhood. We aren't just a place to stay; we are a destination for those who crave a comfortable yet "vibey" atmosphere. From our signature restaurant and lounge and live piano in the lobby to our chic boutique suites, Pantages is where the pulse of the city meets polished, effortless hospitality.

We’re looking for tastemakers, proactive hosts, and experts in the art of the "unforgettable." If you thrive in a fast-paced environment, have an eye for modern style, and love connecting guests to the best of Toronto’s culture, you’ll fit right in. At Pantages, we celebrate flair, professional polish, and the drive to deliver a guest experience that feels as curated as a front-row performance.

Our location is our stage. Situated in the center of the Theatre District and steps from the Ed Mirvish Theatre, Yonge-Dundas Square, and the CF Toronto Eaton Centre, Pantages puts you at the crossroads of the city’s best dining, shopping, and nightlife. We are the ultimate urban retreat—chic, vibrant, and always on.

We’re looking for a Housekeeping Manager who brings professional polish, exceptional attention to detail, and a passion for creating an unforgettable guest experience. This role is crucial in setting the standard for cleanliness, comfort, and care throughout our chic boutique suites and vibrant public spaces. If you thrive in a fast-paced environment, lead with flair, and know how to inspire a team to deliver polished, effortless hospitality, you’ll fit right in at Pantages.

Are you ready for your next career move? Here’s what’s in it for you:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

The Housekeeping Manager is responsible for all aspects of the housekeeping department to oversee the management of the housekeeping and laundry departments, including cleanliness of guest rooms, public, and heart of house areas. The successful candidate will be a coach and cheerleader for the housekeeping team, providing direction, coordination, and evaluation of the department, while sharing their flare for style, design and a passion for cleanliness.

The Housekeeping Manager is primarily responsible for:

• Leading and directing the Housekeeping team to maintain exceptional standards of cleanliness, comfort and care throughout guest rooms, public areas and back-of-house spaces.
• Supervising daily Housekeeping operations and coordinating room-cleaning priorities based on occupancy, arrivals, departures and operational needs.
• Conducting regular inspections to ensure cleanliness, sanitation, safety and quality standards are consistently maintained.
• Recruiting, onboarding, training, coaching and developing Housekeeping team members to support performance and service excellence.
• Preparing team schedules and monitoring attendance, staffing levels and productivity to ensure appropriate operational coverage.
• Managing departmental purchasing, inventory, linen, amenities, supplies and equipment while controlling costs and remaining within budget.
• Responding professionally to guest requests and resolving concerns promptly to maintain a high level of guest satisfaction.
• Collaborating with other hotel departments to support seamless operations and the overall guest experience.
• Ensuring compliance with company standards, departmental procedures and health and safety requirements.
• Maintaining accurate departmental records, training documentation, inspection reports and inventories.
• Participating in hotel meetings and committees while providing departmental updates and recommendations.
• Performing other duties as assigned, including supporting the team during peak operational periods.

In addition to the core job responsibilities, the Housekeeping Manager will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members
• Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels
• Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

What You Bring to the Table

• A minimum of two years experience managing the Housekeeping department;
• Diploma, degree, or master’s in hospitality – food & beverage, or hospitality management school;
• Strong computer skills with advanced knowledge of Microsoft Office and Outlook;
• Experience working with Opera or other PMS is an asset;
• Experience with Revenue Management is an asset;
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner;
• The ability to demonstrate skills of an approachable coach that cultivates a work environment that encourages feedback;
• Must be able to multitask and prioritize departmental functions to meet deadlines;
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management;

If you’re ready to work somewhere that values performance as much as professionalism, and believes hospitality should feel like an event, Pantages Hotel Downtown Toronto is your perfect match. We want you to help us build something exceptional!

This posting is for an existing vacancy.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.