CRM Developer

CRM Developer

• Full-time, permanent position
• Hybrid working environment, 90% work from home, easily accessible downtown Toronto location
• Competitive salary package with bonus, benefits package that includes DB Pension Plan and Health Care Expense Account
• Experience with supporting activities related to SOC 2, ISO 27001, Azure Functions and Logic Apps Required
• Fluent with Microsoft Tech - Azure, Microsoft 365, CRM Systems

Most organizations lack a social purpose that would make their work meaningful. However, when you find an organization that combines purpose with the level of impact and commitment to see it through, that’s something special.

We’re Raise, and we’ve joined forces with our client Accerta, who are looking to hire a full-time, permanent CRM Developer.

They are a B Corp certified social enterprise enabling healthcare equality for all. As a social enterprise, they manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Their targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

As the new CRM Developer, you will be responsible for the design, development, configuration, maintenance, customization, test and deployment of CRM solutions.

Accountabilities:

• Work directly with business stakeholders to understand operational processes, gather and clarify requirements, identify pain points, and translate business needs into practical CRM solutions.
• Partner with Product Owners and business teams to validate solution designs, confirm expected outcomes, support UAT activities, and ensure delivered CRM functionality aligns with business requirements.
• Work with business teams, Product Owners, software developers, QA, data, infrastructure, and technical teams to produce CRM solution designs and technical specifications.
• Configure and customize Dynamics 365 entities, forms, views, workflows, business rules, dashboards, security roles, and model-driven apps.
• Develop, maintain, and support Dataverse components, plugins, custom workflow activities, Power Automate flows, and related Power Platform solutions.
• Develop and support integrations between Dynamics 365 CRM and internal applications, external systems, APIs, Azure services, and enterprise data platforms.
• Create and maintain reliable, scalable, secure, and well-documented CRM customizations and extensions.
• Participate in requirements gathering and translate business processes into functional and technical CRM designs.
• Support CRM-related production issues, defect resolution, root cause analysis, and continuous improvement activities.
• Work effectively with QA teams to support testing, troubleshoot issues, validate releases, and resolve defects in development, UAT, and production environments.
• Participate in code reviews, solution reviews, change control, release planning, and deployment activities.
• Create and maintain technical specifications, test plans, data migration specifications, integration documentation, and support documentation.
• Support CRM security, access control, data integrity, auditability, and compliance requirements.
• Contribute to development standards, reusable components, documentation practices, and knowledge sharing across the IT team.
• Other duties as assigned.

Details:

This is a full-time, permanent position offering a hybrid work model that blends remote work with planned in-office days. You will be required to visit the Toronto office a couple of times a month. Schedules will be determined in partnership between individuals, managers, and the team.

Additionally, you will receive a comprehensive benefits package and a Defined Benefit Pension Plan starting from your first day. Other perks include vacation time, a performance-based bonus, and a one-time home office allowance.

Qualifications/Skills:

Education:

• Bachelor’s degree or college diploma in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent work experience.
• Microsoft Dynamics 365 or Power Platform certifications would be considered an asset.

Experience:

• Proven experience as a Microsoft Dynamics 365 CRM Developer, Dynamics 365 CE Developer, or CRM Application Developer.
• Strong experience with Microsoft Dynamics 365 Customer Engagement, Customer Service, Sales, or related CRM modules.
• Strong knowledge of Microsoft Dataverse, including tables, relationships, forms, views, business rules, security roles, and solution management.
• Experience developing Dynamics 365 plugins, custom workflow activities, JavaScript web resources, Power Automate flows, and custom connectors.
• Experience with Power Platform, including Power Apps, Power Automate, and Power BI integration concepts.
• Experience developing and consuming RESTful APIs with secure authentication and authorization mechanisms and working with integration patterns between CRM and enterprise applications.
• Strong understanding of Dynamics 365 solution management, managed and unmanaged solutions, environment strategy, and deployment practices.
• Experience with Azure services such as Azure Functions, Logic Apps, Service Bus, API Management, Key Vault, or Application Insights would be an asset.
• Strong understanding of C#, .NET, JavaScript, TypeScript, and related Microsoft development technologies.
• Strong SQL and relational database knowledge, including querying, data validation, data transformation, and troubleshooting.
• Experience with data migration, data mapping, data cleansing, and integration testing involving CRM systems.
• Strong understanding of SDLC methodologies and experience working through requirements, design, development, testing, deployment, and support.
• Hands-on experience working in Agile/Scrum environments.
• Experience with source control, DevOps practices, CI/CD pipelines, automated builds, and deployment processes.
• Experience creating functional and technical specification documentation, including specifications for customizations, integrations, data migration, and system changes.
• Good understanding of cybersecurity, privacy, least-privilege access, secure coding, and application support best practices.
• Experience working directly with business stakeholders to clarify requirements, explain technical options, support UAT, and resolve system-related business issues.
• Experience working in healthcare, benefits administration, public sector, insurance, case management, or contact centre environments would be an asset.
• Identify vulnerabilities (e.g., injection attacks, improper authentication, insecure deserialization).
• Integrate automated security scanning (SAST/DAST) and code quality checks into pipelines
• Ensure controlled deployments through environment segregation (Dev, UAT, Prod) and approval gates.
• Ensure CRM solutions comply with organizational security standards, privacy regulations, and audit requirements.
• Participate in security reviews, risk assessments, and remediation of vulnerabilities.
• Participate in code reviews with a focus on security, performance, and maintainability.
• Contribute to security standards, reusable components, and knowledge sharing across the team.
• Experience working within regulated environments (e.g., SOC 2, ISO 27001, or equivalent frameworks).

Skills and Competencies:

• Strong analytical mindset and attention to detail.
• Strong problem-solving and troubleshooting skills.
• Friendly and customer service oriented.
• Strong verbal and written communication skills.
• Ability to engage with business stakeholders in a clear, professional, and collaborative manner.
• Ability to explain technical concepts, ask effective discovery questions, and confirm understanding of business needs.
• Ability to translate business requirements into clear technical solutions.
• Ability to work independently while operating effectively in a collaborative team environment.
• Strong ownership, accountability, and follow-through.
• Ability to manage competing priorities and support both project delivery and production support needs.
• Comfortable working with business stakeholders, Product Owners, technical teams, vendors, and cross-functional delivery teams.

Note: A Condition of employment is that you must clear a criminal background check and vulnerable sector check.

Your Application:

We value diversity and inclusion and encourage all qualified people to apply; however, only those selected for an interview will be contacted.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

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