Game Day Experience Lead, Fan Access

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.

Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.

From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.

So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **

Job Description

The Fan Access Game Day Lead is responsible for overseeing all aspects of the Fan Access Game Day Experience Program at Scotiabank Arena. Acting as the on-site lead for Toronto Maple Leafs home games this individual ensures that every Fan Access experience is executed seamlessly delivering exceptional guest experiences that reflect MLSEs commitment to world-class fan engagement.

This role requires strong leadership communication and organizational skills to manage multiple moving parts in a high-energy fast-paced environment. The successful candidate will serve as the main liaison between internal departments Fan Access ambassadors and guests on game days.

The successful candidate will be required to work game nights and some daytime office hours for preparation coordination and planning activities. Flexibility and availability during evenings weekends and playoffs are essential for success in this role.

Contract Length: Until June 2027

Responsibilities:

Serve as the primary point of contact for all Fan Access experiences during assigned game days.
Lead brief and manage the team of Fan Access Ambassadors to ensure clarity of roles and operational excellence.
Oversee guest check-ins escorting and the delivery of all Fan Access experiences (e.g. pregame warmups tunnel access bench visits etc.).
Troubleshoot issues in real time and ensure a seamless guest experience
Prepare for each game by pulling guest lists and confirming details with relevant departments.
Set up and tear down all Fan Access experience areas before and after each game.
Manage materials and assets needed for each experience (signage credentials lanyards etc.).
Coordinate with departments such as Security Venue Operations Game Presentation and Partnerships to ensure smooth execution.
Conduct pre-game planning sessions and post-game recaps
Track attendance feedback and operational notes to support continuous improvement.
Participate in limited administrative hours each week to support scheduling planning and communication.

Qualifications
Previous experience in event operations guest services or fan engagement preferred.
Proven ability to lead teams in fast-paced live event environments.
Exceptional communication and organizational skills.
Ability to multitask stay calm under pressure and adapt to changing game-day demands.
Must be available for all home games for assigned team (Maple Leafs) including evenings weekends and playoffs.
A passion for creating memorable fan experiences and representing MLSE with professionalism and enthusiasm.

Job Posting Compensation Range/Rate:

25.00/hr

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At MLSE we are committed to building an equitable diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Employment Type : Part-Time
Experience: years
Vacancy: 1