I2C DS Collection & Dispute Mgmt Analyst

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

Toronto Ontario Canada

Job Description:

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Analystlocatedin Toronto Canada.

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactivefollowups customer engagement negotiation and dispute resolution techniques

• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)

• Monitor collection performance and KPIs against Service Level Agreements (SLAs)

• Perform AR forecasting trend analysis and root cause analysis on payment behavior

• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts from investigation and root cause analysis to resolution and financial adjustments.

• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complexhighvalue orhighriskdisputes.

• Manage non-disputed credit transactions and revenue reconciliation activities.

• Provide guidance and escalation support for complex customer and internal issues toexpediteresolution.

• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.

• Identifyand execute process improvement opportunitiesutilizetechnology tools and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service Sales Supply Chain Deliver Revenue and Finance teams.

• Act as a trusted advisor to internal stakeholders on collection dispute andrevenuerelatedmatters.

• Support management withadhocanalysis reporting and special projects as.

Qualifications:

Education:

• A minimum of a bachelors level degree or equivalent is preferably in accounting finance or related business discipline.

• CPA CMAMBAand/or other financial certifications is preferred

Experience and Skills Required:

• 2-4 years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications Credit Management Collections/Dispute Management) with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J Healthcare/Pharma Preferred.

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

• Basic Negotiation skills

• Analytical and problem solver

Required Knowledge Skills and Abilities:

(Include any required computer skills certifications licenses languages etc.)

Fluent in English for communication for both oral and written

Technologyproficiencyin Microsoft Office and ERP

Excellent communication skills with the ability to collaborate with a variety of stakeholders.

Teamwork spirit and can work under pressure

Preferred KnowledgeSkillsand Abilities:

(Include any required computer skills certifications licenses languages etc.)

Knowledge of SAP systems

Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated againston the basis ofdisability.

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompany operating as DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federalstateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnsoniscommitted to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to requestan accommodation external applicants please contact us via internal employees contactAskGSto be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Accounting Accounts Payable (AP) Accounts Receivable (AR) Analytical Reasoning Audit Management Business Behavior Communication Detail-Oriented Execution Focus Financial Analysis Financial Recordkeeping Financial Reports Financial Risk Management (FRM) Multi Currency Accounting Numerically Savvy Process Optimization Process Oriented

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1