Bilingual Specialist, Enterprise Operations Business Partnerships (Hybrid)

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $74269.00 - 109341.00

LOCATION

Toronto or Windsor or Montreal

WHO WE ARE

When it comes to health were always looking for ways to push for better. Its why we were founded in the first 1957 our founder pharmacist William Wilkinson witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughters prescription. He knew there had to be a better way. So he introduced North Americas first prepaid drug plan and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We arent just a health and benefits company. Were the only not-for-profit social enterprise that brings worlds of coverage and care together all in one place. Were noble challengers purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians and we know that starts with our employees.

THE ROLE IN A NUTSHELL

As a Specialist on the Enterprise Business Partner and Problem Resolution team you will be a key contributor to driving operational excellence and ensuring consistent high quality customer experience. You will collaborate across departments to resolve operational challenges support strategic objectives and contribute to continuous improvement efforts that alight with GreenShields corporate strategy and vision.

This role is ideal for someone who thrives in a fast-paced environment enjoys solving complex problems and can translate data into actionable insights. You will be a connector a collaborator and a change agent.

• Lead and coordinate cross functional problem-solving efforts to address operational challenges

• Conduct structured root cause analysis (e.g. 5 Whys Fishbone diagrams journey mapping) and work with cross functional team to uncover issues and process inefficiencies

• Develop and implement corrective actions ensuring quality and sustainability of solutions

• Document findings and provide clear concise updates to senior leadership including summaries of root cause analysis and action plans

• Act as a SME across a variety of operational scenarios offering analytical and strategic support

• Define and monitor KPIs to assess operational health and performance

• Key contributor in streamlined stakeholder communication process risk monitoring and status reporting

• Represent the business partnership team promoting its value and impact across the organization

• Contribute to portfolio reviews and dashboard development to support transparency and decision making

• Champion continuous improvement by proactively identifying friction points and operational risks

• Ensure alignment across teams through streamlined communication and shared understanding of goals

• Collaborate with program managers project sponsors and IT teams to define scope and execute implementation plans

WHO WERE LOOKING FOR

We are looking for a highly analytical and collaborative professional who can navigate complexity drive results and build strong relationships across the organization. You should be comfortable working in a fast-paced environment managing multiple priorities and translating operational challenges into actionable solutions.

• Post secondary education in Business Administration mathematics or related field

• Minimum of 5 years experience in analytical roles project coordination or operational support

• Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys fishbone diagrams and journey mapping

• Strong analytical skills with experience in data interpretation visualization performance measurement

• Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment

• Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams

• Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences

• Resilient and adaptable with a proactive mindset and comfortable navigating ambiguity and change

• Proficiency with Microsoft Office tools: Project Word Excel and PowerPoint

• Bilingualism (French/English)

NICE TO HAVE

• Experience in group benefits insurance or health related industries.

• Professional certifications such asASA CPA PMP PgMP

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 74269 - 109341