Fraud Officer

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving?

The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you!

The Work

The Fraud Officer conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.

The Core Responsibilities

• Provides input and develops recommendations for process and customer service improvements.
• Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Analyzes data and information to provide insights and recommendations.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Let's Talk About You

• Post secondary education.
• 2+ years’ experience in Fraud and/or Risk Management in the Financial Industry.
• 2+ years’ customer service experience within the Financial Industry.
• Advanced Microsoft Office (Word, Excel, etc.) skills.
• Knowledge of fraud monitoring tools and techniques.
• Knowledge of internet, emerging online payment methods and vulnerabilities.
• Working SQL knowledge.
• Process and detail oriented.
• Excellent time management skills.
• Excellent communication and interpersonal skills.
• Flexibility required with business hours/days.

Areas of Focus

Job Complexities / Thinking Challenges: The position requires the incumbent to be a self-starter and make sound decisions as efficiently as possible in identifying potential fraud risks while ensuring all bank policies, procedures and all applicable legislation is adhered to.

Ability to work independently, with minimum supervision and perform under pressure and within tight time constraints.

Strong analytical skills with attention to detail.

Effectively manage assigned inquiries and communication with the Business Units.

Ability to have difficult conversations with customers.

Exceptional multitasking skills with the ability to prioritize.

Proven ability to build customer loyalty through active listening, relationship building and professionalism.

Authority/Decision Making/Direction Received: Receives direction from the Senior Manager, Financial Crime Management, and other members of Senior Leadership Teams as appropriate on significant regulatory, reputational risk and policy matters.

Accountability: Investigate fraudulent activity with respect to customer transactions; analyzing alerts generated from fraud incidents and/or other sources; making decisions based on the analysis completed.

Managing inbound/outbound calls; Achieve and maintain established service level agreements; Analyze fraudulent/high risk account behaviour/transactions and determine legitimacy of behaviour/transactions and perform analysis on customer account to identify potential fraudulent incidents; Prepare fraud incident reports identifying types and linkages to ensure accurate documentation to substantiate case and provide critical information as required; Collect and safeguard investigation evidence; Maintain all databases and logs pertaining to investigations; Identify fraud trends and support data analytics solutions to mitigate the newly identified risk; Remain current and up to date on industry trends/education/products/privacy laws/etc.

Key Internal and External Contacts: The incumbent will communicate daily with management and staff within the Bank as well as external contacts (as required).

Physical Demands / Working Conditions: The incumbent works in a standard office environment. The workload is demanding and subject to tight timeframes to produce results. There is frequently a need to re-prioritize activities due to urgent internal and external demands, deadlines and emergencies and extra hours may be required. Hours of Operation: Rotating shifts Monday-Sunday 9AM-12:00AM. Hybrid work is expected with 1-5 days in person depending on the level and seniority of the role.

What we offer [For full-time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger and our people thrive when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

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