Senior Product Manager, Identity & Risk Platforms

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Product Manager, Identity & Risk Platforms. Could It Be You?

The Senior Product Manager for Identity & Risk Platforms is a champion for building foundational, highly scalable infrastructure for the QuestCore ecosystem. You will lead program execution and manage the product roadmap for our Customer Experience and Identity Management Platform (Customer Identity Access Management, Notification Platform, Customer Risk Scores, and other components).

In this role, responsibilities include but are not limited to:

• Security & Client Protection Advocate: Act as the first line of defense in product design. Ensure that all platform capabilities are built with a security-first mindset to fiercely protect our clients, safeguarding their personal information and their money against emerging threats.
• Modern Product Discovery & Delivery: Champion an "outcomes over outputs" approach. Utilize continuous discovery habits to deeply understand the friction points of internal developers and end-users, ensuring the platform evolves based on qualitative insights and quantitative data.
• Platform as a Product Strategy: Treat internal capabilities as tier-1 products. Define and rigorously track key product metrics (adoption rates, time-to-integration) alongside engineering metrics (SLIs, SLOs, latency, error budgets) to drive data-informed prioritization.
• Program Execution & Roadmap Management: Lead the execution of the Fundamental Customer Capabilities program, empowering your cross-functional team to solve hard problems rather than just building predetermined features.
• Identity & Access Management (IAM) Strategy: Drive the roadmap for robust IAM systems governing authentication, fine-grained authorization (RBAC, ABAC, PBAC), Single Sign-On (SSO), identity federation, and comprehensive user lifecycle management (Joiner, Mover, Leaver). Champion Zero Trust Architecture and the Principle of Least Privilege.
• Notification & Communication Infrastructure: Evolve the omni-channel Customer Notification Platform (Email, SMS, Push, In-App), focusing on routing logic, template management, user preference centers, and high-throughput reliability.
• Enterprise Document Strategy: Oversee the systems enabling secure document storage, generation, and retrieval, ensuring alignment with data residency rules, RBAC-level access, and enterprise retention policies.
• Requirements Definition: Translate complex technical constraints, security frameworks, and business strategies into detailed user stories and technical specifications for core microservices, API gateways, and token management systems.
• Fluency with Data: Demonstrate a strong grasp of internal analytics tools. Proactively gather insights via ad hoc queries to analyze project results, drive product recommendations, and set realistic, quantified goals that connect to meaningful business outcomes.
• Distributed systems and event-based messaging: A solid understanding of event hubs, durable queue based messaging (ie Kafka, PubSub), and common publisher / subscriber concepts. Knowledge of messaging schemas and tools like ProtoBuf are desirable.
• Modern API, MCP, A2A, A2P, and WebSockets Fluency: A clear understanding of the common API and RPC protocols used in a modern AI-enabled architecture.
• Stakeholder Management: Proactively identify and align a broad set of cross-functional stakeholders behind your current projects and planned follow-on work. Integrate their feedback, recommend the best path forward, and elevate strategically when necessary.

So are YOU our next Senior Product Manager, Identity & Risk Platforms? You are if you…

• Have 5+ years’ experience in product management, platform engineering, and other equivalent technical leadership.
• Have 7+ years of cumulative professional experience across industries.
• Hold a post-secondary education, preferably in Computer Science, Engineering, Business, or a related field.
• Are deeply passionate about security, taking personal pride in protecting clients and safeguarding their sensitive data and financial assets.
• Stay relentlessly up-to-date on the latest technologies, threat landscapes, and online security trends, constantly evaluating how new advancements can fortify our platform.
• Deeply understand modern product management principles, with a proven track record of shifting teams from "feature factories" to empowered, outcome-driven squads using lean startup and continuous discovery methodologies.
• Possess a Platform Product Mindset, with the proven ability to abstract complex system logic into reusable, scalable APIs and microservices.

Additional Kudos If You…

• Demonstrate working knowledge of IAM protocols and standards, specifically OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, SCIM, and JWT (JSON Web Tokens).
• Have experience managing APIs with Apigee X
• Have MCP, A2A, A2P experience in a secure platform or other regulated environment.
• Have foundational knowledge of authentication mechanisms, including Risk-Based Authentication, Passwordless flows, FIDO2/WebAuthn, and Multi-Factor Authentication (MFA) implementations.
• Have experience with major Identity Providers (IdPs) and Customer IAM (CIAM) platforms (e.g., Okta, Auth0, Ping Identity, Azure AD) or directory services (LDAP).
• Have deep familiarity with data privacy regulations (GDPR, PIPEDA) and security/compliance frameworks (SOC2) related to identity and document storage.
• Have experience transitioning legacy monolithic applications into decoupled, domain-driven microservices.
• Are comfortable presenting complex technical platform initiatives and architectural trade-offs to executive teams.
• Experience in the banking/financial/investment systems/solution development area
• Knowledge of writing/understanding/interpreting API documentation
• Knowledge in data analysis using SQL
• CSPO (Certified Scrum Product Owner), CSM (Certified Scrum Master) or other relevant business analysis certification an asset
• Have practical experience using AI-powered development and productivity tools (such as Cursor, GitHub Copilot, or advanced prompting techniques) to accelerate technical discovery, API prototyping, data analysis, or requirements drafting.

Compensation Information:

• Base salary range: $150,000 - $180,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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