Job Description
What is the opportunity? This Service Associate will support the Entitlements Canadian Operations, WM Asset Servicing team. Working in a collaborative, dynamic and high-performing environment, this individual will face challenging yet rewarding opportunities.What will you do?Processing client requests in various capacities, as related to entitlement operations. Placing a priority on answering client inquiries, mitigating escalations and always meeting SLAs.
Continuously analyzing process workflows to identify opportunities for improvement of operational efficiencies. Ensure all processes maintain operational risk thresholds, escalating discrepancies immediately upon discovery.
Timely settlement of cash entitlements on sec lending activity with external counterparties and internal accounts. Ultra-high degree of accuracy required for verifying claim details and values before processing settlements.
Liaison with business/operations partners where needed. Timely reconciliation and resolution of funds outstanding due to sometimes complex operational circumstances.
Relevant industry experience of 2 to 5 years, or educational equivalent
Sound knowledge of Income allocation and executing cash movements (i.e., long/ short positions or credit/ debit balances). Experience with executing cash wires, generally through an application
Exceptional proficiency in Microsoft Excel, Word and an Intermediate to advanced proficiency in Microsoft Access skills
Problem solving skills and willingness to take on extra initiatives
High client service focus
Excellent communication/analytical skills
Completion of Canadian Securities Course (CSC)
Experience in similar role, Corporate Actions or Entitlement Operations related within the financial industry
Experience using financial operation systems and interfaces such as:
Broadridge Financial Services
CDSX, DTCC
Cash wire applications
Advanced knowledge of Microsoft Access, specifically database creations for automation initiatives requiring VBA writing knowledge
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.
Address:
180 WELLINGTON ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
WEALTH MANAGEMENTJob Type:
RegularPay Type:
SalariedPosted Date:
2026-07-24Application Deadline:
2026-08-07Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Service Associate • TORONTO, Ontario, Canada
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