Client Experience Coordinator - Toronto Flagship Clinic

Client Experience Coordinator - Toronto Flagship

* PLEASE NOTE BEFORE YOU APPLY *

Please note that only applicants with a, 60-second video answer will be reviewed.
This is an email request that is sent to you right after you submit your application. If you do not see the email, please check your junk mail. Align receives hundreds of applicants per position and this helps us get to know only the serious candidates, quickly. P
lease do not apply if you are not prepared to have your camera on for this part of the application. These are meant to be candid, get-to-know-you questions that demonstrate who you are :)

The Opportunity

Are you a high-performing hospitality, premium fitness, or luxury retail professional tired of unpredictable shift work, late-night mall closing hours, or rigid corporate hotel structures? Do you want to bring your elite client-hosting skills into the high-growth world of luxury medical wellness?

Align Custom Fit is a rapidly scaling, premium podiatric health, biomechanics-focused and custom fit footwear brand pioneering the future of movement health. We are seeking a full-time, career-minded Toronto Flagship Client Experience Coordinator to serve as the elite anchor across our premium Toronto First Canadian Place location.

This is not a temporary spa or medical receptionist job. This is a high-visibility, regional career track designed for a professional whose art form is high-end service. Our leadership team began in this frontline seat and transitioned into salaried multi-site regional operations management within two years. If you have the desire to grow, manage, and scale with a multi-million dollar brand, this is your entry point.

The Compensation & Lifestyle

• Position Type: Full-Time, Salaried (Estimated 42 hours per week). Aug 1 - Sept 1 flexible start date window.
• Salary: $52,500 – $60,000 annually per hour (Value-aligned package based on experience, luxury credentials, and regional output).
• The Lifestyle: Stable daytime hours in an inspiring environment, with a wonderful team and clientele, that protect your work-life balance (No late-night hospitality or retail closing shifts).

Your Core Functions (The Identity)

Guided by our CARE Framework, you understand the shift from administrative tasking to VIP Journey Guiding:

• VIP Hospitality & Brand Storytelling: Act as a 5-star host rather than a desk clerk. You will run premium flagship showroom tours, welcome clients/patients with elite hospitality, and tell the Align brand narrative seamlessly.
• Booking Performance & Growth: Nurture inbound community interest and primarily through education, convert 85%+ of "Hot Leads" into active clinical appointments to optimize schedule saturation.
• Showroom Aesthetics & Presentation: Ensure our front-of-house and back-of-house spaces remain "polished and perfect" at a luxury 5-star standard at all times.
• Frictionless Logistics: Precision management of medical files, point-of-sale invoicing, and insurance inquiries to provide an absolutely smooth financial experience for our clients/patients.
• Product Synergy: Manage incoming premium inventory merchandising in the showroom and strategically track client-specific Align Orthotics™ footwear and compression orders.

The Ideal Candidate Profile

We are specifically looking for individuals with a proven track record of delivering pristine client experiences in one of these four sectors:

1. Premium Fitness & Boutique Wellness: Experience handling high-demand, high-net-worth client communities (e.g., Equinox, premium yoga/pilates studios).
2. Luxury Hotels: Front desk agents, client relations specialists, or concierges from premium boutique properties.
3. Luxury Fashion Retail: Stylists, premium client consultants, or key holders from high-end retail ecosystems (e.g., Holt Renfrew, Harry Rosen, Aritzia).
4. Boutique Aesthetics & Medical Spas: Experienced client coordinators who understand high-end client service but want a clearer leadership progression path.

Core Values We Live By

To be successful in this seat, you must naturally align with our core values:

• Love: You model service as a genuine gift and create an atmosphere of clinical empathy.
• Pursuit of Excellence: You possess a meticulous attention to detail and refuse to cut corners on presentation, experience or data accuracy.
• Courage to Innovate: You challenge the status quo and proactively suggest creative ways to fill scheduling gaps and eliminate operational friction.
• In it Together: You thrive as the primary operating link between our clinical team and the client.
• Legacy Path: You are focused on building sustainable systems and relationships that foster multi-decade client loyalty.

To Apply

If you have the technical precision, the hospitality heart, and the drive to transition your skills into an expanding wellness empire, we want to meet you. Please submit your resume along with a brief cover note explaining why you are ready to transition into a long-term career track with Align Custom Fit.

Please be prepared to submit 2, 60-second video responses as part of your full application process. This will be emailed to you after you click apply. Please check your junk mail if you don't see it.

** ONLY CANDIDATES WITH VIDEO RESPONSES WILL BE REVIEWED. **

We truly appreciate the time you take to share your application with us. We will only be able to personally reply if you are chosen as a potential candidate.

Ready to coordinate the future of Align? Let's connect.