Building Operations Manager

About the Company:

Founded in 2003 by seasoned real estate executives, Europro, an asset management company, is supported by an in-house property management, financial, leasing and development team. We identify investment property opportunities, complete due diligence and analysis, acquire and manage the investment. When appropriate for our investors, we organize the disposition of the property. Investments include retail properties, office towers and industrial buildings. Europro currently manages 27 assets with over $1 billion in value covering more than 6.5 million square feet. Europro is a highly entrepreneurial and driven organization that generates profits for its investors. For more information on Europro please visit our website www.europro.ca.

About the Position:

Reporting to the General Manager, the Operations Manager is responsible for the day-to-day operations of the assigned building in the portfolio. Duties include, but may not be limited to, checking, maintaining and repairing building systems, preforming preventative maintenance, promptly and courteously responding to tenant work orders, participating in the on-call rotation, training new operations staff, and ensuring the successful operations of the buildings in your portfolio. As a representative of the company, the Operations Manager’s actions and conduct will at all times promote the company values and may be required to assist at other properties on an as needed basis.

What you’ll do:

• Continuously train and oversee operations team members
• Contacting contractors for quotes, and overseeing trades while working onsite
• Ensure health and safety policies and safe work practices are being followed
• Assist with procurement and life cycle planning
• Ability to lead by example
• Follow safe work practices, and implement knowledge of WHMIS and OH&S policies in work activities
• Comply with company policies and procedures at all times and ensure building standards and efficiencies are maintained
• Ability to identify and developing more efficient building operating procedures, safe work policies, and standards

• Coordinate the completion of all scheduled and unscheduled maintenance work by scheduling daily work assignments and delegating to the appropriate member of the operations team, including (but not limited to):
• Inspection of all HVAC, mechanical, electrical, life safety equipment
• Tests and record keeping for chemical treatment of all fluid systems
• Monitoring of the central HVAC and building related systems and routine preventive maintenance and repairs
• Seasonal shutdown/startup of heating/cooling systems, chillers and cooling towers
• Monitoring of the Building Automation System for operating trends and revision to set points and operating schedules
• Monthly recording of utility check meter readings, with an understanding of consumption data, and reporting anomalies in consumption trends
• Test run and log emergency generator and fire pumps as per schedule
• Ensure that an accurate log of daily activities is maintained for all shifts
• Ensure monitoring and control of all life safety equipment including the fire alarm and sprinkler systems, fire hydrants, standpipe connections, fire doors, etc. is completed
• Ensure operations storage and shop areas are well organized and stocked

• Assist with coordinating access for third party service providers, and shut down of building systems to accommodate installation of tenant improvements and modifications to building systems, mechanical rounds and inspect equipment to ensure that it is operating within correct parameters
• Troubleshoot mechanical equipment failures and perform/coordinate unscheduled repairs
• Respond to tenant calls regarding all operations queries & building emergencies (i.e. water leaks); co-ordinate same with the tenant to ensure proper repair is being completed with a customer service focus, in a timely fashion
• Be available for emergency call out response and assistance
• Assist with creation and implementation of budgets, variance reporting, forecasting, future year budgeting, issuance of purchase orders and project management of upgrade projects
• Have an understanding of cost control and operate within approved budgets
• Other duties as assigned by Management

Minimum Qualifications:

• 10+ years of facilities maintenance and preference given to those with previous supervisory experience
• Knowledge of HVAC, electrical, fire alarm panels, Sprinkler systems, Emergency power generators, plumbing, etc. and ability to understand and interpret specifications and related system drawings, schematics and blueprints
• Familiar with automated preventative maintenance programs and building automation systems
• Ability to communicate effectively and professionally, both oral and written, with all levels within the company
• Mature and self-motivated team player who is committed to personal growth and ethical integrity
• Proven strong relationships with industry peers and trade associations
• Exceptional observation and problem-solving skills
• Familiar with Provincial Health & Safety Legislation (i.e. WHMIS, Occupational H&S Act)
• Physically fit enabling reasonable lifting, pushing, pulling, climbing, walking
• Ability to work independently on assigned tasks and with other team members for tasks requiring more than 1 person
• Completion of Class 2 Building Environmental Systems Certification (or equivalent hands-on experience)
• Working at heights certification is required, will train
• Class G drivers license is required
• Proficient in MS Office
• Ability to work evenings and weekends, as being on a rotation on-call schedule is required
• Strong administrative and organizational skills; ensures operations records, files and documentation are maintained in an orderly, accurate and timely fashion
• Ability to achieve goals using logical and strategic approaches to resolving challenges; and is adaptable to new ideas and can embrace change
• Ability to allocate one’s time effectively (prioritize) and manage multiple demands with tight deadlines; works under pressure and achieve quality results
• Ability to resolve problems using facts and sound reasoning