Director - Enterprise Planning & Operations

Director – Enterprise Planning & Operations

The Director, Enterprise Planning & Operations is a key Merchandising leadership role responsible for connecting Staples Canada’s enterprise priorities, promotional agenda, operational capabilities, and master data foundations into clear, executable plans. The role acts as the connective tissue across Merchandising, Marketing, Store Operations, Supply Chain, IT, Finance, Print, B2B, and Field Leadership to align resources, priorities, timing, ownership, and next steps.

Specifically, You Will

Enterprise Planning & Cross-Functional Alignment

• Lead Staples Canada’s enterprise merchandising planning rhythm across retail, digital, print, and B2B priorities, ensuring clear alignment on resources, sequencing, milestones, ownership, and decision points.
• Own and govern the integrated enterprise calendar for major events, campaigns, offers, launches, vendor activity, and seasonal moments, including Back-to-School, holiday, and other critical selling periods.
• Translate business strategies into practical execution plans with clear actions, owners, timing, dependencies, risks, and follow-up routines.
• Facilitate planning meetings, leadership updates, business reviews, and post‑mortems that create a shared view of performance and drive timely action on gaps, opportunities, and learnings.
• Act as a central connector across Merchandising, Marketing, Store Operations, Supply Chain, IT, Finance, Print, B2B, and Field Leadership to remove barriers, align priorities, and maintain execution momentum.

Promotion Leadership

• Lead the end‑to‑end promotional planning process across flyer, mass offers, product and price promotions, coupons, vendor‑funded activity, and key enterprise campaigns.
• Partner with Category Management, Marketing, Pricing, Finance, Digital, Store Operations, and B2B teams to strengthen promotional effectiveness across sales, margin, traffic, basket, conversion, and ROI.
• Own promotion governance, including offer timing, item readiness, pricing accuracy, margin guardrails, store and digital execution requirements, vendor funding, and performance readbacks.

Operations Support & Continuous Improvement

• Provide operational support for merchandising execution, including issue intake and resolution, store and home office support, pre‑sale validation, UAT, release readiness, and follow‑up execution.

Master Data Management (MDM) & Vendor Compliance

• Lead the Merchandising MDM agenda, including item and vendor data governance, stewardship, data quality standards, controls, and issue-resolution routines across core systems.

Leadership & Team Management

• Lead and develop the Enterprise Planning & Operations team, setting clear priorities, expectations, routines, and accountability across the four pillars.

Some Of What You Need

• Bachelor’s degree in Business, Merchandising, Retail Management, Finance, Economics, Supply Chain, Information Technology, or a related field; MBA or Master’s degree considered an asset.
• Working knowledge of master data management, item and vendor data governance, data quality controls, and vendor compliance processes.
• Strong enterprise planning and operating cadence capability, with demonstrated ability to align priorities, resources, timelines, risks, decisions, and next steps across a complex organization.
• Deep understanding of retail merchandising, promotional planning, pricing, flyer execution, offer strategy, vendor funding, omnichannel execution, and performance measurement.
• Strong analytical and commercial acumen, with the ability to convert sales, margin, inventory, customer, competitive, and operational insights into clear recommendations and action plans.
• 10+ years of progressive experience in retail merchandising, merchandise planning, merchandising operations, promotional strategy, business operations, analytics, master data, or related functions.
• 5+ years of people leadership experience, including leading managers, specialists, or cross‑functional project teams.
• Experience leading enterprise planning cycles, seasonal events, promotional programs, business reviews, operational readiness, system/process enhancements, or transformation initiatives.
• Experience partnering across Merchandising, Marketing, Store Operations, Supply Chain, IT, Finance, Digital, Print, B2B, and Field Leadership in a fast‑paced retail environment.
• Proven experience improving internal tools, dashboards, workflows, SOPs, issue‑resolution routines, and scalable operating models.

Physical Demands/Working Conditions

Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more

Equal Employment Opportunity Statement

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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