AI Innovation Specialist

The Opportunity

Are you looking for a caring collaborative values-driven workplace with inspiring teammates and leaders Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world Look no further than Zurich Canada.

If you have senior-level hands-on experience designing and enabling artificial intelligence solutions including generative artificial intelligence and large language models we would love to hear from you.

Zurich Canada is currently looking for an AI Innovation Specialist to join the Data Analytics and Artificial Intelligence team reporting into the Vice President of Data Analytics and Artificial Intelligence. This role will help accelerate artificial intelligence innovation across the organization by identifying high-value use cases designing practical proof of concepts and partnering with stakeholders to turn ideas into scalable business solutions.

You will work closely with business leaders technology teams data partners and frontline teams to explore where artificial intelligence can improve customer broker employee and operational outcomes. You will bring a strong understanding of modern artificial intelligence capabilities including large language models prompt design automation workflow enablement and responsible artificial intelligence practices while helping the organization build momentum confidence and excitement around practical adoption.

This is a unique opportunity for a senior artificial intelligence practitioner to shape how Zurich Canada discovers tests and scales artificial intelligence solutions in a responsible business-focused and collaborative way.

Zurich Canada uses artificial intelligenceenabled tools to support certain aspects of the recruitment process including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence which may include time in the office or market-facing engagements.

What you will do

• Drive artificial intelligence innovation across the organization by identifying shaping and prioritizing high-value use cases with business stakeholders.
• Design and deliver proof of concepts that demonstrate practical artificial intelligence opportunities including solutions using large language models generative artificial intelligence automation and intelligent workflow support.
• Partner with business data technology legal compliance risk and security teams to move artificial intelligence ideas from discovery through experimentation validation and adoption.
• Translate business challenges into clear artificial intelligence solution concepts user stories success measures and implementation considerations.
• Apply hands-on experience with artificial intelligence tools and techniques including prompt engineering retrieval-augmented generation concepts model evaluation workflow design and rapid prototyping.
• Support the development and execution of the organizations artificial intelligence strategy by bringing forward emerging opportunities adoption barriers and practical recommendations.
• Create clear demonstrations prototypes presentations and business cases that help stakeholders understand the value feasibility risks and adoption path for artificial intelligence solutions.
• Champion responsible artificial intelligence practices including appropriate governance risk assessment human oversight data protection transparency and ethical use.
• Build momentum and excitement for artificial intelligence adoption by enabling stakeholders sharing practical examples supporting training and helping teams apply new capabilities in their day-to-day work.
• Contribute to a collaborative high-performing Data Analytics and Artificial Intelligence team by sharing expertise mentoring peers where appropriate and helping mature the organizations artificial intelligence innovation capability.

Job Qualifications - What you bring to the table

Required:

• Bachelors Degree and 4 or more years of experience in the Insurance or Operations area

OR

• High School Diploma or Equivalent and 6 or more years of experience in the Insurance or Operations area

OR

• Zurich Certified Insurance Apprentice including Associate Degree and 4 or more years of experience in the Insurance or Operations area

AND

• Project management experience

Preferred:

• Hands-on experience designing and delivering cross-functional initiatives (including artificial intelligence and automation solutions) managing change and engaging various stakeholders
• Experience working with generative artificial intelligence large language models artificial intelligence tools or applied artificial intelligence solutions in a business environment
• Senior-level hands-on experience supporting artificial intelligence innovation digital transformation product experimentation or technology-enabled business change
• Practical experience in a business setting with large language models generative artificial intelligence tools prompt design agentic workflows retrieval-augmented generation concepts or artificial intelligence-assisted automation
• Experience designing and delivering proof of concepts pilots prototypes or minimum viable products with measurable business outcomes
• Strong ability to discover and frame business use cases across varied business units assess feasibility define success metrics and translate ideas into practical solution concepts
• Strong stakeholder engagement skills with the ability to work across business data technology legal compliance risk and security teams
• Ability to communicate artificial intelligence concepts in clear business-friendly language and build confidence with non-technical audiences
• Understanding of responsible artificial intelligence practices including governance privacy human oversight transparency model limitations and ethical use
• Experience preparing presentations demos business cases adoption plans training materials or executive-ready recommendations
• Strong curiosity learning agility problem solving and ability to stay current with emerging artificial intelligence capabilities tools and industry trends
• Strong project management skills with the ability to manage multiple priorities move work forward independently and create structure in ambiguous environments
• Collaborative mindset with the ability to influence enable and energize teams across the organization
• Insurance financial services data analytics or enterprise transformation experience is an asset

At Zurich Canada we are committed to pay equity. We determine compensation based on objective criteria such as skills experience and internal equity. The salary range for this position is $90000 - $110000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location specific responsibilities and individual qualifications. As required by local law Zurich provides in good faith a reasonable compensation range but starting salaries may exceed this range based on a candidates skills and experience.

Our Culture

• At Zurich we are proud of our culture. We are passionate about Diversity Inclusion Equity and Belonging (DIEB). We want you to bring your whole self to work and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest recharge and do the things you love. At Zurich all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday a cultural or religious holiday you would like to observe or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers people and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance we must also give back to our communities through our talent time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Torontos Top Employers and to have received Insurance Business Canadas 5-Star Diversity Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group a multi-line insurer with approximately 55000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies including multinational corporations in the Canadian commercial market for 100 years. With over 900 employees in offices across the country Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .

A future with Zurich

Now is the time to move forward and make a difference. At Zurich we want you to share your unique perspectives experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today we serve more than 25 industries from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse behaviors are inclusive actions drive equity and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people our customers and the communities we serve.

As a global company Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich is committed to providing a diverse inclusive and barrier-free environment resulting in an accessible organization for employees customers and other parties who interact with or on behalf of Zurich. We strive to achieve a workplace free of discrimination of all forms including discrimination on the basis of physical or mental disability or medical condition. If you are interested in a job opportunity please advise if you require an accommodation so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canadas commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltds recruitment management system please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St. W. Suite 5500 Toronto ON M5X 1C9.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1