Operational Readiness Manager

Operational Readiness Manager

The Operational Readiness Manager is responsible for leading global, regional, and functional operational readiness change and integration focused on recent acquisitions, while ensuring a common approach to commercial, packaging and pricing processes across the enterprise with a focus on simplification. Other responsibilities include leading operational readiness activities for product divestitures and other go-to-market launches. The successful candidate will establish guidelines and processes enabled within TR’s system infrastructure to ensure strategic packaging and pricing revenue growth pathways for the business while ensuring a positive customer experience.

This role requires close collaboration with product, segment partners, product marketing, customer to cash, sales, marketing, technology, and finance areas. The successful candidate is required to react with speed and agility in our ever-evolving world and manage changing timelines, multiple priorities, deliverables, and uncertainty. Strong commercial thought leadership, business partnership, problem solving skills, and the capability to influence while building effective relationships across geographically disbursed teams is critical. This position resides in Revenue Operations & Management organization and reports to the Director of Commercial Transformation and Operations.

About the Role

In this opportunity as Operational Readiness Manager, you will:

• Define and execute commercial, packaging, and pricing models and strategies, reviewing alignment to current TR Tech Stack with gaps and synergies documented
• Map out short-term and long-term operational workflow including contracting, ordering, entitlement, billing, royalties, etc, addressing documented gaps and driving prioritization of operational activities
• Assist with product/pricing model determination with focus on revenue optimization
• Possess TR subject matter expertise on preferred commercial models and alignment within tech stack capabilities
• Drive simplification and standardization mindset
• Determine relevant stakeholders to involve in the end-to-end operational flow conversations
• Work with team to determine if technology development will be required to support proposed operational model
• Lead conversations in regards to existing customers – if/when to migrate to TR tech stack, if/when to migrate to product/pricing model, if/when to migrate to TR contracts, etc.
• Document Operational Readiness action items and hold team accountable to deliverables and timelines

About You

You're a fit for the role of Operational Readiness Manager if your background includes:

• BA/BS degree required; advanced degree highly desirable 5-8+ years of progressively responsible experience in a similar role
• Strong knowledge of commercial constructs, pricing methodologies, and packaging best practices
• Strong project management skills related to planning and overseeing multiple projects simultaneously from the initial ideation through to completion, adhering to specified timelines and budget
• Proven leadership of results-oriented virtual teams – requiring strong interpersonal skills and team player mindset, partnering with others to develop solutions
• Ability to deploy influencing techniques to drive cross-functional alignment and change across broad audience
• Strong communication and exceptional stakeholder management capabilities
• Ability to work independently in a fast-paced environment of change, with strong organizational and time management skills
• Proficient in use of MS Office Suite
• Knowledge of Order Capture, SAP and Business Objects familiarity is highly preferred
• Knowledge of the TR products and customer landscape a plus

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Compensation

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. For Ontario, Canada, the base compensation range for this role is $108,000 CAD - $158,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

Equal Employment Opportunity

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department.

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