Office Services Concierge

Overview
At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

Looking for an individual who takes deep personal accountability for their work, has a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients, future clients, their communities, the global firm and each other. A KPMG professional should have all the following characteristics:

• Strong work ethic
• Thrive on challenges
• Dedicated to providing outstanding client service

Provide assistance to Office Services Supervisors and Hoteling Concierge on a daily basis and providing back up assistance in their absence.

What you will do
Communication Management: Respond promptly to emails, requests via the WSD platform, and phone calls. Handle various requests, including office key requests, housekeeping needs, and issues related to lighting and fixtures.

Inventory Management: Track inventory supplies diligently and reorder items as necessary to ensure continuous availability.

Facility Inspections: Conduct regular inspections of floors, workstations, meeting rooms, kitchenettes, and storage areas. Ensure all spaces are clean, presentable, and compliant with health and safety standards.

Documentation and Record Keeping: Maintain company records (filing system) with Iron Mountain, keep track of files retrieved and follow company record destruction process. Maintain an organized team folder and regularly update the contact list for vendors, building management, and key staff contacts.

Access Management: Submit requests for access cards as needed to facilitate secure entry.

Training and Development: Attend workshops and training programs, including Fire Warden and CPR/AED training, to enhance safety and emergency preparedness.

Team Support: Provide assistance to the Office Services team wherever required, fostering a collaborative work environment.

Backup Responsibilities: Act as a backup for the Office Services Supervisor, ensuring continuity of operations in their absence.

What you bring to the role
Exceptional Customer Service Skills: Demonstrated ability to engage with staff, ensuring their needs are met promptly and effectively, fostering a welcoming environment.

Excellent Communication Skills: Proficient in both written and verbal communication, enabling clear and concise interactions with staff and team members.

Attention to Detail: Strong focus on details, ensuring that all aspects of service and operations meet high standards.

Time and Resource Management Skills: Effective in managing time and resources, optimizing operations to enhance service delivery and staff satisfaction.

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $38,000 to $44,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.