Supply Chain Solutions Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage

.
Our Global Rea

ch
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footpri

nt.
Learn more about who we are and what we do: https://www.jingdonglogistics.

com/
What We

Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving ind

ustry.
About T

he Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic envi

ronment.
[Job

Details]
Job Title: Solutio

ns ManagerLocation: Toron

to, CanadaSalary: Starting from CAD $75,000 annually + An

nual BonusEmployment Type:

Full-Time
What

You'll Do:
Supply Chain Solution Design & Requirem

• ent AnalysisPartner with customers to understand their supply chain, warehousing, fulfillment, and transportation requirements through detailed business analysis and solutio
• n workshops.Design end-to-end supply chain and logistics solutions, including warehouse operations, fulfillment processes, inventory management, transportation, and value-added services, aligned with customer business
• objectives.Develop solution proposals, process flows, SOPs, operational models, cost analyses, and implementation plans to support new business op
• portunities.Evaluate customer operational requirements and recommend scalable warehouse layouts, fulfillment workflows, and logistics solutions that optimize cost, service, and operational

efficiency.Warehouse, Fulfillment & Systems

• IntegrationDesign and optimize warehouse and fulfillment processes, including inbound, inventory management, picking, packing, shipping, returns, and value-add
• ed services.Work closely with Product, Engineering, and IT teams to define business requirements for system integration and implementation, including WMS, TMS, OMS, ERP, API/EDI, and customer system i
• ntegrations.Support system testing, UAT, process validation, and go-live readiness to ensure successful customer onboarding and operati
• onal launch.Collaborate with operations teams to ensure designed solutions are operationally feasible a

nd scalable.Customer Implementation & Projec

• t ManagementLead customer implementation projects from solution design through operati
• onal launch.Coordinate cross-functional teams including Sales, Operations, Product, Engineering, Procurement, and Customer Success to ensure projects are delivered on time and w
• ithin scope.Develop implementation timelines, manage project milestones, identify risks, and drive issue resolution throughout the customer onboard
• ing process.Support warehouse startup activities, SOP development, training, and operational readiness for new customer impl

ementations.Solution Optimization & Continuous

• ImprovementContinuously evaluate customer operations and logistics performance to identify opportunities for process improvements, automation, and cost o
• ptimization.Analyze operational data and KPIs to recommend enhancements that improve fulfillment efficiency, inventory accuracy, transportation performance, and customer s
• atisfaction.Stay informed on industry trends, emerging technologies, and supply chain best practices to drive innovative logistic

s solutions.Customer Relationshi

• p ManagementBuild trusted relationships with customers by serving as a strategic supply chain soluti
• ons partner.Conduct regular business reviews to understand evolving customer needs and identify opportunities for service expansion and process o
• ptimization.Support customer renewals, business growth, and continuous improvement initiatives through proactive solution reco

mmendations.Knowledg

• e ManagementDevelop and maintain standardized solution templates, implementation playbooks, SOPs, and bes
• t practices.Share project learnings and industry knowledge across cross-functional teams to improve overall solution delivery c
• apabilities.Support internal training and continuous improvement initiatives to strengthen organizationa

l experti

• se.About YouBachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business, or a re
• lated field.3–5 years of experience in supply chain solutions, logistics solution design, warehouse operations, fulfillment, or implementation consulting, with at least 1–2 years directly supporting overseas warehouse planning an
• d execution.Strong understanding of warehouse operations, fulfillment processes, inventory management, transportation, and end-to-end supply chai
• n solutions.Experience designing or implementing warehouse and fulfillment solutions for 3PL, eCommerce, retail, or supply chain or
• ganizations.Experience supporting customer onboarding, solution implementation, warehouse startup, or operational go-li
• ve projects.Familiarity with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Order Management Systems (OMS), ERP platforms, API/EDI integrations, and customer systems
• integration.Strong analytical skills with advanced proficiency in Excel and experience using data visualization and reporting tools (e.g., Power BI, Tableau, SQL) to support busines
• s decisions.Understanding of transportation concepts, including pricing, carrier selection, service levels, network design, and operational
• challenges.Excellent project management and cross-functional collaboration skills, with the ability to work effectively across Sales, Product, Engineering, Operations, Procurement, and Customer Su
• ccess teams.Strong communication and presentation skills in English and Mandarin Chinese, with the ability to communicate effectively with customers and internal s
• takeholders.Ability to manage multiple projects in a fast-paced environment while maintaining attention to detail and delivering high-qualit

y solutions.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected c

haracteristic.

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