Manager, Financial Crime Risk Management (4852)

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Financial Crime Risk Management

Pay Details: $96,900 - $136,800 CAD

Job Description

The Manager, Canada FCRM Training reports to the AVP, FCRM Canada Training and Communications. This role leads the ongoing development, implementation, and maintenance of Business Line/FCRM-specific unit training activities and the overall success of the AML/ATF, Sanctions and ABAC Specialized Training Program.

• Develop, maintain, and lead the execution of FCRM training specific to business lines and/or FCRM teams in support of the Canada FCRM Training Program learning strategy and plan
• Lead multiple projects simultaneously with SMEs and stakeholders, including end‑to‑end design, development, and delivery of training needs
• Deliver and manage content for the design and build of training content by working with FCRM SMEs, TD Learning & Development, and selected vendors, ensuring learning objectives are met and content is written for maximum learner benefit
• Collaborate closely with GAML partners and subject matter experts to conduct information‑gathering meetings and validate training content against identified learning priorities
• Oversee activities to identify Canada FCRM Program training needs, including assessing and determining optimal solutions for delivering specialized FCRM training
• Lead the development of training content for large, complex FCRM training initiatives that are strategic in nature
• Maintain current knowledge of global AML risks, regulatory trends, and changes in the financial industry
• Work collaboratively with TD Learning & Development to align training deliverables with business/organizational needs and TD L&D standards
• Manage and develop FCRM Training Program content requirements, including course listing, content mapping against regulatory requirements, and project management of all training course development in partnership with FCRM SME partners
• Incorporate sound evaluation and measurement strategies and tools in learning/training solutions
• Evaluate the effectiveness of training programs and ensure learning objectives are met for participants
• Support the consolidation of training completion data and associated reporting to various committees
• Respond to periodic exams/audits by regulatory bodies and Internal Audit, including packaging and providing necessary information and addressing findings
• Exercise discretion in managing correspondence and confidential matters; appropriately raise issues
• Work closely with the management team to support the development of Canada FCRM Training programs, ensuring optimal resource use and leveraging TD's operating model for efficiency, effectiveness, and scale
• Contribute to the development of Canada FCRM Training strategic priorities aligned with annual Training Plans
• Apply a strong knowledge and understanding of financial services business and organizational practices/disciplines

Qualifications

• Bachelor's degree or equivalent experience, plus at least 3+ years of relevant experience
• Experience in an AML, financial crime, operational risk, or compliance role, or strong business expertise within risk, governance, regulatory, audit, or compliance
• Strong financial services industry experience and AML experience
• Learning background considered an asset; knowledge of authoring tools is a plus
• ACAMS certification considered an asset
• Excellent analytical, writing, development, and editing skills for training materials across diverse audiences
• Knowledge of AML/ATF legal and regulatory environment considered an asset
• Excellent time‑management and organizational skills, with ability to work in a fast‑paced, ambiguous environment and manage multiple deadlines
• Effective stakeholder and partner engagement with a professional approach
• Highly motivated with a proven track record of delivering results
• Strong critical thinking and sound judgment in decision making, including escalation when appropriate
• Strong ability to synthesize information, distill, and communicate complex information tailored to training audiences
• Ability to handle confidential information with discretion
• Well‑developed project management, interpersonal, and problem‑solving skills
• Ability to independently lead, develop, coordinate, and implement program/project plans to completion
• Ability to work collaboratively and build relationships across teams and functions
• Proficiency with Microsoft Office tools (Excel, Teams, Word, PowerPoint)
• Ability to identify and recommend process improvements and/or automation opportunities to enhance productivity and operational efficiency
• Knowledge or proficiency of web development processes and familiarity with authoring tools such as Articulate, Camtasia, Storyline, etc.

This job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own regulations and requirements.

EEO Statement

We are an equal opportunity employer.

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