Vice President, Retail Banking

Job Title:

Vice President, Retail Banking

Location:

Toronto, Ontario

The Client:

Our client is a well-established, member-focused financial institution with a strong presence in Ontario. They offer a full suite of personal, business, commercial, and wealth management services while maintaining a strong commitment to exceptional member service, community involvement, and sustainable growth.

What you will achieve in this role:

• Lead the organization's retail delivery strategy across branches, contact center, broker channels, small business banking, wealth management integration, and other client-facing channels to drive sustainable growth and service excellence.
• Translate enterprise strategic priorities into actionable retail initiatives that enhance the client experience, strengthen operational effectiveness, support sound risk management, and foster employee development.
• Develop and execute retail strategies that align with organizational objectives while establishing clear performance metrics, accountability, and operational excellence across multiple delivery channels.
• Lead and develop a high-performing leadership team by fostering a culture of collaboration, coaching, accountability, and continuous improvement.
• Drive sales growth and deepen client relationships by implementing innovative programs, enhancing service delivery, and identifying opportunities to expand market share.
• Analyze market trends, competitive activity, and client needs to recommend improvements to products, services, delivery channels, and business strategies.
• Partner with cross-functional teams including Marketing, Risk, Credit, Finance, Wealth Management, and Small Business Banking to support profitable growth, operational efficiency, and regulatory compliance.
• Contribute to the organization's strategic planning, budgeting, governance, and executive reporting while ensuring adherence to internal policies, regulatory requirements, and industry best practices.

What you must bring to this role:

• 10+ years of progressive leadership experience within retail banking, financial services, or a related industry.
• Proven success leading large, multi-site retail operations while delivering strong sales, service, and financial performance.
• Demonstrated ability to develop high-performing teams through coaching, succession planning, and employee engagement.
• Strong knowledge of retail banking operations, lending, deposits, wealth management, and small business banking.
• Excellent leadership, communication, and relationship-building skills, with the ability to influence stakeholders at all levels.
• Post-secondary education in Business, Finance, or a related field; advanced industry designations are considered an asset.

Only those who are qualified will be contacted.

This posting is for an existing vacancy and is intended to fill a current open position. Additional Information

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

How to Apply

If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson values diversity and is committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson is an equal opportunity employer committed to diversity and inclusion. We are a certified diverse supplier and actively seek to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. Join us in building a diverse and inclusive environment.