Sales Support Coordinator

Sales Support Coordinator (Plan Advisor Trainee)

Hybrid | Full-Time | Toronto, Canada

Zonda is redefining the future of housing.

From market intelligence and technology to home plans and digital solutions, Zonda is at the center of the residential real estate industry. We help builders, developers, lenders, manufacturers, and consumers make smarter decisions through data, technology, and trusted expertise.

Our House Plans division operates the world's largest online marketplace for home plans, connecting thousands of customers with expertly designed home plans and customization services through , , and .

We're looking for a motivated Sales Support Coordinator who is eager to launch a career in consultative sales. This role is designed as a structured training opportunity that prepares you to become a commissioned Plan Advisor.

Who You Are

You're energized by helping people, learning new skills, and building relationships. You enjoy talking with customers, are naturally curious, and thrive in a fast-paced environment where every day brings something different.

You're organized, coachable, and driven to grow. Whether you've worked in inside sales, customer service, retail sales, or another customer-facing role, you're excited by the opportunity to develop into a professional sales consultant.

Most importantly, you're someone who enjoys turning conversations into solutions and wants to build a long-term career with a company that invests in your success.

What You'll Do

During your first 3–6 months, you'll participate in a structured training program where you'll learn our products, systems, customers, and consultative sales process while supporting our experienced Plan Advisors.

As your knowledge and confidence grow, you'll transition into a commissioned Plan Advisor role where you'll help customers choose and customize the perfect home plan for one of the biggest purchases of their lives.

• Support the House Plans sales team while learning our consultative sales process.
• Review inbound sales inquiries and conduct welcome calls with prospective customers.
• Respond to customer inquiries via phone, email, and chat.
• Place outbound calls to Marketing Qualified Leads (MQLs) with the goal of converting them into Sales Qualified Leads (SQLs).
• Follow up with builders and customers responding to marketing campaigns.
• Educate customers on home plans, customization options, and the home planning process.
• Promote and sell house plans and modification services.
• Assist customers throughout the buying journey and provide post-sale support.
• Help prepare and deliver Cost to Build reports.
• Develop expertise across our family of home plan websites and products.
• Maintain accurate customer records and sales activity in Salesforce CRM.
• Collaborate closely with Sales, Marketing, and Order Fulfillment teams to deliver an exceptional customer experience.
• Participate in ongoing sales coaching, product training, and weekly performance reviews.

What You Bring

• 2+ years of customer service, inside sales, retail sales, or telesales experience.
• A genuine passion for helping customers and building relationships.
• Strong communication skills, both written and verbal.
• Confidence handling a high volume of customer interactions each day.
• Excellent organization and attention to detail.
• Comfort learning new technology and business systems.
• Experience with CRM software (Salesforce preferred).
• Proficiency with Microsoft Office.
• A positive attitude, coachability, and a desire to continuously improve.

Why You'll Love This Opportunity

This is more than a sales support role—it's an opportunity to build a long-term sales career.

You'll receive hands-on coaching from experienced sales leaders, learn a proven consultative sales methodology, and gain expertise in an industry that's helping people build their dream homes.

Upon successful completion of the training program, you'll transition into a commissioned Plan Advisor role where you'll have the opportunity to grow your earnings while making a meaningful impact on customers throughout their homebuilding journey.

Why People Love Working Here

• We offer meaningful work and opportunities for career growth
• Competitive Salary
• 100% paid by Zonda health benefit package
• 100% Company paid Life Insurance coverage
• Paid vacation and general holidays
• Employee Assistance Program (EAP)
• Paid Volunteer Day
• Summer Fridays
• Live Meditation Sessions
• Employee Recognition Platform
• Virtual Wellness Program
• Visionary Leadership Team

At Zonda, we're passionate about helping our customers succeed—and we invest in our people the same way.

You'll join a collaborative team that values curiosity, innovation, accountability, and continuous learning. If you're looking for a place where your ideas matter, your career can grow, and your work has real impact, we'd love to meet you.

Equal Opportunity Employer

Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in Canada.