Facilities Operations Manager

Overview

Provide daily leadership and direction to Supervisors and frontline teams across maintenance and building operations. Ensure effective execution of preventative maintenance (PM) and reactive work in line with SLA/KPI expectations. Monitor service performance, ensuring compliance with hospital operational and contractual requirements. Drive improved responsiveness, reliability, and quality of service delivery. Lead performance management, coaching, and discipline processes in collaboration with People and Culture. Manage operational budgets related to labour, overtime, and subcontractors. Improve span-of-control effectiveness and accountability at the frontline. Ensure effective daily and weekly planning routines, including work prioritization and scheduling. Ensure compliance with healthcare accreditation requirements, and P3 contractual obligations. Promote a strong safety culture and incident prevention approach. Support the Plant Manager with regulatory compliance on critical building systems and operations. Act as primary operational contact for internal stakeholders and hospital representatives. Support issue escalation, resolution, and communication. Lead root cause analysis on operational failures and performance gaps.

Requirements

• Minimum 5–10 years in Facilities Management or building operations
• Post-secondary education in Engineering, Facilities Management, or related field is preferred
• Trade certification (Electrician, Millwright, HVAC, etc.) is strongly preferred
• Experience in a healthcare or acute care environment
• Experience in multi-trade maintenance operations (HVAC, electrical, mechanical, plumbing)
• Experience managing supervisors and large operational teams

Core Competencies

Demonstrates strong leadership in Facilities Management, ensuring compliance with healthcare accreditation and operational standards while effectively managing multi-trade maintenance operations and budgets.

Highest-signal resume keywords

• Facilities Management
• Preventative Maintenance
• Trade Certification
• Healthcare Environment Experience
• Operational Budget Management

Hard Skills

• Multi-Trade Maintenance
• HVAC
• Electrical Systems
• Mechanical Systems
• Plumbing
• Performance Management
• Root Cause Analysis
• Work Prioritization
• Scheduling

Soft Skills

• Leadership
• Coaching
• Communication
• Problem-Solving

Certifications & Qualifications

• Electrician Certification
• Millwright Certification
• HVAC Certification

Industry Keywords

• Healthcare Accreditation
• SLA
• KPI
• Safety Culture
• Incident Prevention

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