Site Reliability Engineer

Summary:

• Location: Remote across Canada
• Duration: 12 months contract

Responsibilities:

• Maintain and improve the reliability, availability, scalability, and performance of cybersecurity platforms, services, and supporting infrastructure.
• Support day-to-day operational stability by monitoring system health, identifying risks, responding to incidents, and driving timely resolution of service-impacting issues.
• Instrument infrastructure, applications, services, APIs, data pipelines, and cloud components to provide end-to-end visibility into system behavior and service health.
• Design, build, and continuously refine monitoring, alerting, logging, tracing, and observability capabilities across distributed systems and cloud environments.
• Develop meaningful and actionable alerts that reduce noise, improve signal quality, and enable teams to respond quickly to emerging issues.
• Define and track key reliability metrics, including availability, latency, throughput, error rates, saturation, service-level indicators, service-level objectives, and operational risk indicators.
• Build, maintain, and enhance dashboards for engineering, operations, product, risk, and executive stakeholders, ensuring information is accurate, timely, and decision-ready.
• Continuously modify and improve executive dashboards to support regular leadership reviews of service health, reliability trends, incidents, risks, and operational performance.
• Partner with engineering, cybersecurity, infrastructure, cloud, and application teams to identify reliability gaps and implement long-term improvements.
• Participate in incident response, root-cause analysis, problem management, and post-incident reviews to prevent recurrence and improve operational maturity.
• Automate operational tasks, health checks, reporting, deployment validation, and recovery procedures to improve efficiency and reduce manual effort.
• Collaborate with application and platform teams to embed reliability, monitoring, and supportability requirements into the software development lifecycle.
• Support CI/CD, DevOps, and release management practices by validating operational readiness, monitoring coverage, rollback plans, and production support requirements.
• Contribute to resiliency engineering efforts, including capacity planning, performance tuning, failover validation, disaster recovery readiness, and chaos/resilience testing where applicable.
• Ensure monitoring, alerting, dashboards, and operational processes align with enterprise security, risk, compliance, and governance standards.

Requirements:

• Minimum 10 years of experience in site reliability engineering, systems engineering, software engineering, DevOps, infrastructure engineering, or production operations.
• Strong experience supporting highly available, distributed, cloud-based, or mission-critical technology platforms.
• Hands-on experience with observability practices, including monitoring, alerting, logging, metrics, tracing, dashboards, and service health reporting.
• Experience instrumenting applications, services, APIs, infrastructure, databases, and cloud components to enable end-to-end operational visibility.
• Strong understanding of reliability engineering concepts, including SLIs, SLOs, SLAs, error budgets, incident management, capacity management, and operational readiness.
• Experience designing actionable alerts that support rapid issue detection, triage, escalation, and resolution.
• Experience building and maintaining operational dashboards for technical teams, support teams, and senior/executive stakeholders.
• Strong scripting or programming skills using Python, Java, Bash, PowerShell, or similar languages for automation and operational tooling.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience with Infrastructure-as-Code tools such as Terraform or similar technologies.
• Experience working with CI/CD pipelines, DevOps workflows, release processes, and production support models.
• Experience troubleshooting distributed systems, REST services, event-driven architectures, messaging platforms, and service-to-service integrations.
• Familiarity with relational and non-relational databases, such as PostgreSQL, MSSQL, MongoDB, or similar platforms.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose complex technical issues across multiple layers of the stack.
• Strong written and verbal communication skills, including the ability to translate technical issues into clear business and executive-level updates.

Preferred Skills:

• Experience supporting cybersecurity, risk, resilience, compliance, or enterprise security platforms.
• Experience with observability and monitoring tools such as Splunk, Grafana, Prometheus, Datadog, Dynatrace, New Relic, Azure Monitor, CloudWatch, OpenTelemetry, or similar platforms.
• Experience creating executive-level service health dashboards, reliability scorecards, operational risk reporting, or incident trend reporting.
• Experience developing automated health checks, synthetic monitoring, service dependency maps, and operational runbooks.
• Experience with incident response, major incident management, postmortems, root-cause analysis, and problem management practices.
• Experience with containerized and cloud-native environments, including Kubernetes, Docker, serverless services, or managed cloud platforms.
• Experience with distributed messaging or streaming platforms such as Apache Kafka.
• Familiarity with cloud-native security, governance, and policy tooling such as Azure Policy, AWS SCP, GCP constraints, or related controls.
• Familiarity with Cloud Security Posture Management tools such as Wiz, Prisma, CloudGuard, or similar platforms.
• Experience with cloud-based AI services such as Azure AI, AWS Bedrock, or Google Vertex AI, particularly from an operational monitoring, reliability, or governance perspective.
• Experience supporting Linux and Windows environments through scripting, automation, monitoring, and operational troubleshooting.
• Exposure to web technologies, APIs, front-end services, or user-facing application monitoring.

This role is for an existing vacancy.